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How To Manage When An Employee Is In Crisis by Clint Pulver

By Clint Pulver | Jan 24, 2022 | Comments Off

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When someone on your team is in the middle of a crisis, sometimes it’s all you can see; you get nervous, you waver between hovering and avoidance; you might even feel guilty for worrying about the work.

But here’s something to remember that can help you push past that awkwardness: Your employee is more than their crisis.

2 insights from our workplace research

  • As much as you might wish those thoughts away, it’s natural to have secret worries about errors or schedules when someone on your team is struggling with an awful event. But when employees tell us about the bosses who earned their loyalty in tough times, they talk about the ones who arrive with compassion first.
  • How can you manage that when all you feel is stress? You keep things separate. To your employee, you show care, support, and a listening ear. When you’re with your peers, that’s the time to unload all those concerns about deadlines and dropped balls.

The best managers we’ve met always saw each of their employees as a whole person—especially during a crisis. Whatever they’re going through, make sure it isn’t the subject of every conversation you have. If you used to talk about sports or kids or movies, keep doing that. If work is helping them hold it together, follow their lead and discuss the work, just like before. Treating an employee in crisis like they’re still who they always were can help them feel more like themselves too.

1 moment to master

A great way to stay on track when someone on your team gets sideswiped is to have a plan at the ready. This week, take some time to review the supports your company offers, like paid time off, counselling, loans, or an EAP. Then, get familiar with the terms and what an employee would need to do to access those benefits.

Also, assess your team’s readiness to act as a support network too:

  • Do you have a phone tree or chat group that could quickly raise a meal-delivery or fundraising army?
  • Who could you call on to step in or take on extra duties if needed?
    • Keep privacy in mind: always get permission from the employee before revealing any personal information.
  • Sketch out what your team can do before a crisis hits to help avoid brain lock later, when emotions are high.

 

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Change is Inevitable, Adaptability is Essential by Ty Bennett

By Ty Bennett | Jan 21, 2022 | Comments Off

The new normal seems to be a never-ending, changing target and so we have to learn to be flexible.”

There has never been a point in time where adaptability - the ability to deal with change - has been more essential.

The new normal seems to be a never-ending, changing target and so we have to learn to be flexible.

But why is change so hard?

One word - fear.

Change triggers a fear of loss. Giving up what we know, what we enjoy and what is comfortable.

What happens in our mind when we face the unknown is we ask, what if? And our mind tends to answer with a worst-case scenario response.

Our minds are actually trying to protect us and so it helps us to see what we need to avoid but it creates a fear that isn’t necessarily real and, more importantly, it is debilitating.

The problem with fear is it stops us from taking action and effective change requires action.

So, when we play the What If Game in our mind, we have to consciously and strategically answer with a positive response.
We need to see that change leads to growth, new and better results. And use that vision to take action toward creating that reality.

Managing fear is a very real thing for each of us and our teams.
To navigate the constantly changing landscape, we need to be action oriented and understand how to push past fear.

Adaptability is an essential skill in today’s world and it operates much like a muscle. It grows with use.

Managing fear is the first step. Then with consistent action, we grow our adaptability muscle.

 

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The Future Favors the Bold - New Topic by Mike Walsh

By Mike Walsh | Jan 19, 2022 | Comments Off

WHAT BUSINESS TEAMS THINK ABOUT MIKE
Your presentation was excellent, really insightful and so appropriate for us as we start to build our plans for a bolder tomorrow. We have ratings in from the Summit, and your session scored a 5* rating. In fact, 22% of respondents said that Mike Walsh was the highlight of the whole 4 day Summit!

Karla Hrabar, Global CD Strategy Director, Unilever


MIKE WALSH NEW TOPIC

The Future Favors the Bold

Now is the time for transformational leadership. Customers are changing, generational priorities are shifting, and industries are being reshaped by the collision of AI and data-driven business models. In this new world, only organizations willing to adapt, experiment and embrace learning at scale will succeed.

There is nothing inevitable about progress. The status quo is the path of least resistance. A better, brighter future is the direct result of radical reinvention not incremental improvement. Too often we fail to commit energy and resources to the real drivers of difference: projects that depart from the norm, products or services that never existed before, and technologies combined in new and unexpected ways.

Transformation is a path not a plan. It could be the courageous decision to back a provocative idea from an unexpected source or the recognition that a broken rule might be a smarter way of doing things. It could be as big as merging with a disruptive competitor or as simple as hiring someone whose thinking challenges what you know to be true. The future is not an upgrade on the familiar, it is a world built by the bold.

Based on Mike Walsh’s extensive research into the habits and mindsets of the world’s most dynamic organizations and leaders, this keynote will not only inspire your teams to embrace a new approach to change but will also empower them with a robust set of next actions personalized for their specific challenges, pain points and growth opportunities.

In this keynote, attendees will learn:
• The bold believe that 'more is different' not 'less is more'
• The bold believe that failure is free, and success is expensive
• The bold have a bias for action, even when the future is uncertain

 

 

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3 Ways to Fill Your Cup in 2022 by Heather R Younger

By Heather Younger | Jan 11, 2022 | Comments Off

 

"It’s so important to give our mind, body, and soul sustenance so we can put forth the best versions of ourselves." 

What Does it Really Mean to Fill Your Cup?

Coming into a new year, filling ourselves up and understanding what this means for us will make all the difference with how effective we will be in 2022. Filling your cup is taking the time to care just as much for yourself as you do for others. It’s so important to give our mind, body, and soul sustenance so we can put forth the best versions of ourselves.

We cannot give what we do not have.

Someone once gave me the metaphor of a cup on a saucer. As we keep pouring into our cup, eventually it will overflow onto the saucer. If we continue to give from inside the cup and not from the overflow, what happens? The cup runs dry. We run dry too.

Implementing Positive Daily Changes

My best advice is to calendar everything that you do. Personal or work-related. Build those physical, mental, and spiritual health time blocks into your day. Mind Over Latte gives great examples on how to sprinkle small changes into your day to give yourself the personal time you really need.

Nourishing Your Body, Mind, & Soul

Take the time to move your body, whatever that means to you. When we feel good about ourselves physically, we feel good mentally. Everything is connected.

  • Go for a walk
  • Take a yoga class
  • Stretch for five minutes
  • Go for a bike ride
  • Go swimming

The most important thing you can do is give yourself grace. As easy as it may be to forgive others, remember to also forgive yourself of your imperfections. Giving yourself this grace and keeping your mind positively stimulated plays a huge part in your mental health.

  • Listen to an inspirational podcast
  • Read for fun
  • Call a loved one
  • Write a journal
  • Go for a coffee with a friend

Take quiet time to reflect, meditate, or pray. Think deeply about your day or week. In this new world full of chaos and drama, take the time to be quiet and sit with yourself.

  • Meditate for five minutes
  • Close your eyes and take 10 deep breaths
  • Write down what you are grateful for
  • Attend prayer service
  • Cuddle with your children

Make time to move, be quiet, and give yourself grace. There is power to be found in the silence of your mind; cherish it and fill up your cup in this new year!


 

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A Special Moment in Time by Karen Harris

By cmiadmin | Jan 11, 2022 | Comments Off

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Any of the people in the room that night could have received this award because we’re all so dedicated. I love that about my industry. But this year, my peers chose me and I will be forever grateful for that..

Have you ever been brought to tears by something your peers did for you?

This past weekend I received an award for ‘exemplary service’ to my industry - an industry that I’ve been a part of for almost 27 years. When they called to inform me that I’d be receiving the award, I realized this is a special moment in my life. Not one I’d planned for or even worked towards - but one that my peers felt compelled to give me - and it brought me to tears.

Being recognized by people that you deeply respect is humbling. I have access to the brightest minds in the world which gives me constant knowledge and opportunity for growth - in addition, my industry colleagues are some of the most passionate people I know. Any of the people in the room that night could have received this award because we’re all so dedicated. I love that about my industry. But this year, my peers chose me and I will be forever grateful for that.

A special thank you to Brian Palmer who has been both a friend and a mentor for the last 25 years and whose father this award is named after. John Palmer was a man deeply respected by his peers and to be recognized in his name is something I will cherish forever.

Thank you also to Shawn Hanks and the rest of the Awards Committee for placing this honour on my shoulders. I will continue to show my dedication to our industry in the hopes it will inspire others to be even more dedicated.

And lastly a very huge thank you to my team - Rebecca, Tara, Adrienne, Elyse, Felicia and Dani - who are so dedicated to the work they do for cmi - which gives me the support and the space to contribute to our industry.

Top Communication Keynote Speakers

By cmiadmin | Jan 06, 2022 | Comments Off

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Teams who communicate effectively may increase their productivity by as much as 25%.

Did you know that workplace communication statistics show that 86% of employees and executives say the lack of effective collaboration and communication is the main cause of workplace failures?

According to a McKinsey Global Institute analysis report, teams who communicate effectively may increase their productivity by as much as 25%.

Imagine what communicating more effectively would do for your organization?  See below for the communication experts we recommend to help your organization achieve better results and increased efficiency in 2022.

cmi COMMUNICATIONS EXPERTS FOR 2022

Phil M Jones
Phil M Jones is a master of influence and persuasion – the author of the best-selling “Exactly” Book Series with over 1 million copies sold – producer of the “Most Listened To” non-fiction Audiobook of all time - a trusted advisor for some of the world’s biggest brands – and entrepreneur since the age of 14.

Learn More about Phil M Jones
“Exactly” Book Series
Phil M Jones Bookings

Stacey Hanke
Stacey Hanke is the CEO of a highly sought-after consulting and training company where she mentors leaders and salespeople to enhance their communications and ability to influence. She's been studying influence for years across numerous company cultures and industries, teaching them how to influence on a consistent basis.

Learn More about Stacey Hanke

Stacey Hanke Bookings

Influence Redefined Book


Ty Bennett
Ty is the founder of Leadership Inc., a speaking and training company with a mission to empower individuals and organizations to challenge their status quo, cultivate exceptional relationships, and compete in extraordinary ways. He’s changing lives– one leader at a time.

Learn More about Ty Bennett

Ty Bennett Bookings

The Power of Storytelling


Vinh Giang
Vinh is an entrepreneur who knows what it takes to lead and sell ideas. As a “Young Entrepreneur of the Year” and award-winning magician, Vinh has found success in sharing three key business ideas and demonstrates them using the art of magic with on-stage audience participation. Vinh also teaches professionals to re-imagine their approach to communication - including teaching us how to amplify the best parts of who we are.

Learn More about Vinh Giang

Vinh Giang Bookings

Vinh’s Custom Masterclass


ABOUT cmi

  • cmi is a global meeting industry leader that brings together world-class keynote speakers with extraordinary clients from around the globe.
  • Our management frees our speakers up from the day to day aspects of their speaking business so they can focus on providing you with the very best presentation.
  • With our exceptional event coordination and attention to detail, when one of our speakers arrives at your event, you can bank on their and our full and undivided attention.

Why Choose cmi?

It is our goal to ensure that you, our customer, get the very best speaker who will impact your group beyond the event. Our commitment to you:

  • Give unforgettable service
  • Provide extraordinary results
  • Demonstrate an exceptional attitude
  • Lift the spirits of everyone we connect with.
  • When working on the event details, we know that time is of the essence and accuracy is key. 

 

Influence & Communications Expert Stacey Hanke joins cmi Family

By Stacey Hanke | Dec 16, 2021 | Comments Off

 

We are excited to announce Stacey Hanke, a best selling author and CEO of her own successful consulting company, as our newest member of the cmi family!

In today's demanding business environment, it is imperative for leaders and sales people to communicate at the highest levels through all mediums. Stacey teaches attendees how to:

  • Identify communication miscues
  • Create standout messaging 
  • Move people to action 

Her best-selling book Influence Redefined, and her Communication Quick Start™ process are resources that help leaders get to the point, communicate with confidence, build trust and deliver messages that drive action, creating lasting results.

Stacey is an engaging and high-content keynote speaker, a consultant for Fortune 500 companies and a mentor to C-suite executives all over the world. 

Contact us about booking Stacey for your next event!

 

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What Your Company Needs to Know About Digital Transformation by Mike Walsh

By Mike Walsh | Dec 09, 2021 | Comments Off

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Mike’s unique take on the leadership dimensions of digital transformation, AI and the future of work have featured frequently in the Harvard Business Review in the last year - see below for the most recent articles that are getting shared heavily on LinkedIn and Twitter.

COVID19 forced all of us to accelerate our plans for the future, and there has been incredible demand for insights about transformation, especially from a cultural perspective. To that end, Mike has published eight articles along that theme for the HBR in the last 18 months, the most recent being How to Navigate the Ambiguity of a Digital Transformation.’ 

 

Many of these pieces have struck a real chord with C-suite leaders, who are looking for someone who can clearly articulate the technology and transformation issues they are facing in the post-pandemic world.  Recently, one of Mike’s articles was also published in a special print edition of the HBR magazine, containing the editor’s picks of the best writing on the future of work. 

 

In addition, he's being considered/booked alongside knowledge experts like Peter Diamandis, Erik Brynjolfsson, Andrew McAfee and Salim Ismail. These gentlemen's keynote fees are considerably higher than Mike's current Q1 fee schedule - which gives great value to you! Please contact us soon to lock in preferential pricing.

 

We're excited to work with you on 2022 events - Happy Holidays - K

 

HBR - November 2021

HBR - December 2021

HBR - January 2022

 

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How to Attract Top Talent in 2022 by Heather R Younger

By Heather Younger | Nov 29, 2021 | Comments Off

 

"Listening is actively listening, it’s seeking to understand" 

Video Transcription
After over 25,000 surveys and years of working with organizations to transform employee engagement, here's what we've seen over and over. When you know how to listen, employees will tell you exactly what they need to bring their full selves to work. When they feel seen, heard and valued, they will do whatever it takes to help the organization be successful.

You can’t reimagine a better workplace or move forward a new project unless you recognize what's not being said inside your culture. So, how do you feel when someone listens to you, and I mean really listens to you? When they take time out of their day to listen to your thoughts, your concerns and your ideas. It feels good to be heard, doesn't it?

When we feel heard, we feel understood, we feel valued. We feel validated. So, for the last several years, I have been on a mission to help organizations understand the impact of listening, and I mean really listening.

Some years ago, I worked at an organization where I led customer experience and I loved my job. Then one day, I got the news. They were going to be merging our company with four others. Now, I'm sure you could imagine what that brought up. Mistrust, anxiety and fear.

There was a lack of communication that was going on all around and no one knew what was going on. So, I had gone to the head of HR and I said, “You know what? We have got to do something about employee engagement, something about our culture. It's going downhill fast.”
And she said, “You know, you're right. You go do that.”

I’m like, “I'm in customer experience.” So, I took her up on it and I created an employee engagement council. Inviting people who were from the other companies who I thought might be open and receptive to being around the table - trying to get to the bottom of what would make this merger a success.

But, it needed everyone. And the leadership team? They looked outside. They didn't get it. They didn't get that there were people right there. Five companies. Ready and willing to give them all they needed to know to make this merger a success. But they didn't know how to listen.

So how do we do it? How do we get there? Well, there's a process. The first thing we have to do is recognize what's not being said. How do you do that? Well, you have to be kind of aware enough to say, I know there's something I don't know. And that's because probably people aren't safe enough or don't trust me enough to tell me what I should know. And, I know that because I don't know it. There's a blind spot. That's a problem.

So, I need to acknowledge that first, before I can even move on to listening. Listening is actively listening, it’s seeking to understand - it’s digging deep and removing my own ways, removing my filter to be able to step into your shoes and understand your filter. So, we’ve got to get there first and then we seek to understand and then we actually listen.

When we’re thinking about diversity, inclusion, belonging and we're thinking about the things we can influence and control - we can control this. We can control how we seek to understand and how empathetic we are and the compassion we exhibit for people in their shoes. And we can decide to be courageous, when it's necessary.

We all agreed earlier that when we hear people's stories, we learn, we get better and we grow. It’s the action behind the act of listening that makes our voices come to life, makes us realize we matter and that action is the same thing as compassion.

You can own a part in this process and you can use it to ensure that those that are in your presence feel listened to, feel valued, feel validated.

This is the future of work. When you invest in your people, they invest back into you. They will tell you everything you need to know to be successful and to get the outcomes you're looking for. Let's get to listening.

 

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Why Your Business Needs More Change by Mike Rayburn

By Mike Rayburn | Nov 16, 2021 | Comments Off

Hall of fame speaker, Mike Rayburn asks, “How do you open up more possibilities, solutions and ideas for your clients and your customers?”

He explains that when we ask, “What If,” we open ourselves up to the world of possibilities. Your clients and customers are coming to you for newer and better ideas and they love it when you open up more possibilities for them.

WE MUST CREATE MORE CHANGE
We are reluctant to accept or create more change. But, Mike says that the only way we can manage change is to create more change. To create more success, we have to step out and be the one who defines the curve.

WE ARE GOLDMINES OF UNTAPPED POTENTIAL
“I believe that we are each capable of far more than we ever believed possible. I believe that regardless of our level of success, we are each a goldmine of unrealized potential.” 

OPPORTUNITIES ARE EVERYWHERE
“We are surrounded every moment of the day by opportunities to access that potential. You are now walking through life no longer looking for reasons you can’t. Your default is to be the one who looks for reasons you can.”

THE TIME TO START IS RIGHT NOW
“I believe the time to open yourself to more possibilities is right now – you will generate more success by starting with the question, ‘What If?”

 

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