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Posts by Phil M Jones

The 7 Keys to Reinvention by Phil M Jones

By Phil M Jones | Nov 03, 2021 | Comments Off

When you shift your regular focus to “better” you are instantly powered by progress and internally motivated to improve. Better still, when better is the focus, you soon outperform your current best. 

One thing everyone seems to agree on is that the world we once knew is most likely not going to return and instead we are faced with an altogether different reality.

One thing that is really fascinating is that whilst these are times of uncertainty, we have ALWAYS lived in uncertain times. The landscape is always ever changing, and it is your ability to navigate these changes that can deliver the edge you are looking for to keep moving forward.

As 2022 nears, it is a great time to look at 7 key factors that can refuel a reinvention and help you achieve greater success in your personal goals.

1. Do the Basics, to a High Standard, CONSISTENTLY

What is My Secret to Success?

I get asked this question a lot and have given very serious thought to any answer shared. From starting my first business at 14 years old to every commitment since, the same set of principles continually serve my forward motion. It may not be sexy, profound or even be re-tweetable – but the simplicity and inward inflection has repeatedly empowered me to find clarity in my actions. So here it is….

“Do the basics, to a high standard – consistently” 

As you read this, give thought to your own responsibilities. 

  • What are your basics?
  • How well do you perform them?
  • Where can you improve consistency?
  • Taking personal responsibility for your current circumstances soon empowers you to start to create the change you are looking for.

2. Too Many People Make the Giant Mistake of Thinking that Success is for “OTHER PEOPLE.”

The Mistake Made by the Many

Imagine being sat at a dinner table and sharing your goals and aspirations, only to be sniggered at and told that you are such a “dreamer” – like it was a bad thing. That was exactly what happened to me in my early twenties and from that day forward it was decided that “dream stealers” had no place or purpose in my life.

Too many people make the giant mistake of thinking that success is for “other people” and fail to even give thought and imagination to the possibility of achieving massive things. We are living in a time where the future is unpredictable and that also means it can be better than the past. 

Catch a breath now, dream big and decide what massive goals you are going to shoot at next.

3. Any Time You Are are in the Presence of Greatness - Don’t just say “WOW,” Instead Ask “HOW?”

How Winners Win

The most profound lesson about high performance is the fact that success leaves clues.

Being a student of success means that any time you are in the presence of greatness you don’t just say “Wow” you instead ask “How?”. Behind this question are habits, actions and mindsets that are different to the rest of the pack and unlock attributes that you can borrow to help write your own success story.

When interviewing one of the world’s greatest Olympic athletes about his performance in the 100M sprint, he shared that on race day he runs the best 110m of his life. To become the best of the best of the best, continuously move the finish line past where the rules of the game place it. 

This same metaphor can easily transpire into your daily routines. Whether it is your appetite to reach out to potential customers, your redesigning of the customer experience following an inquiry or purchase, or even how you look at your results in any of your KPI’s – what you can you do to stretch your own finish line

4. Better Beats Best.

If I ask an audience of a thousand people whether they would like to perform or be good at something, better at something or do their best at something, there is almost a unanimous response of “best”.

People want to be seen as doing their best and being the best and fail to realize that this very mindset could be stunting their progress. When the focus is on “best” it creates the belief of a gold standard or absolute way of performing and in turn suppresses the possibilities of growth by overshadowing your daily actions. In fact, it is almost impossible to deliver your best. We are evolving and developing creatures and always maintain the potential of change. 

Instead, when you shift your regular focus to “better” you are instantly powered by progress and internally motivated to improve. Better still, when better is the focus, you soon outperform your current best.

5. A Failure is Trying Something You Have Never Tried Before and it Working Out Differently Than Anticipated. A Mistake is Doing Something Wrong.

Mistake vs. Failure

A failure is trying something you have never tried before and it working out differently than anticipated.

A mistake is doing something wrong. 

When navigating change, failures are a rich and rewarding part of the journey and mistakes should be avoided. Understanding and defining the difference between these two words is how you can innovate yourself out of chaos. By alternative, grouping the two together creates a paralysis of action and you and your workforce become entangled in fear. 

Fail fast and often. Learn quickly and build processes and habits that eliminate mistakes.

6. Being Efficient is Doing the Thing Right. Being Effective is Doing the Right Thing.

Efficient vs. Effective

Being efficient is doing the thing right.

Being effective is doing the right thing.

Your future success is dependent upon the quantity of quality interactions with your customers and teams. For you and every member of your team, identify a list of HPAs (High Pay-off Activities) and ensure that the vast percentage of your time is spent doing these things.

7. You Are Worth A Percentage of What You Earn.

The Missing Ingredient

Trying to summarize my thinking around the current reality and provide reminders of some of the key lessons from our time together becomes pretty complex. If you read through these thoughts looking to find the short cut, fast track or silver bullet to accelerate your success, I apologize for failing to deliver. 

The experience I have gained through both my own career and the insights of thousands of other great leaders delivers a continuous and frustrating fact. 

“You are worth a percentage of what you earn” 

This means that great strategy, powerful tools, premium product and world class skills only work under one condition – the condition that you do the work too. The gradient of the business landscape has certainly changed to a steep accent and there will be casualties. You get to decide how your next chapter unfolds. 

In times of change, it’s time to change.

Keep your eyes on the road, your hands on the wheel and remember that you are in control of far more than you think you are. 

 

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The Magic of Words by Phil M Jones

By Phil M Jones | Sep 16, 2021 | Comments Off

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Words paint a thousand pictures, through stories, tales, and more. Creating imaginary worlds to jump into and explore.

Get Your Copy on Amazon Today!

Once upon a time…how those words can still conjure up the magic of childhood for many of us when our parents would read us books at bedtime. Perhaps you are a parent and are reading books to your little ones again.

Words are essential for all of us and have the power to build you up or tear you down. They can spark a war or negotiate peace.

Most adults still find it challenging to find the right words for the right moments.

And many adults still fail to understand the impact of what leaves their mouth, their pen or their keyboard

Could it be possible that reading a book like this with the children in our lives could help raise the consciousness of ourselves AND our children?

The young at heart can also hear simple truths from this book, so get your cup of tea and nestle into your armchair to read this book’s deceptively simple message on how your words each day will change your world.

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Illustrations by Eevi Jones

 

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Should You Do In-Person Events This Fall? by Phil M Jones

By Phil M Jones | Sep 07, 2021 | Comments Off

In person events provide one of the most in-depth learning experiences that is almost impossible to recreate in a virtual setting.

Last month, Phil M Jones did an event for American Equity in Las Vegas. When we chatted after the event, he said that he "felt safer at every part of that event than he does getting supplies from the grocery store." We asked him why and thought that his answers might be of interest to all of you who are seriously re-looking at your in-person events.

WE ASKED THE CLIENT:  How much extra effort/burden did all of your protocols put on your team/company?

And, we are very grateful that his client gave us his perspective as well which you'll also find below.

PS: a big shout-out to Speakers Spotlight for connecting Phil with their American Equity client!

KAREN: Was there anything your client at American Equity did to make you feel safe prior to the event?

PHIL: Prior to the event there was a level of diligence that really helped to give confidence that 2 things were being taken very seriously. One was the well-being of all who participated in the event itself and second was an unrelenting passion for creating a fabulous experience for attendees.

Making the effort to ensure all attendees could show a recent negative test was a huge reassurance in their dedication to safety, especially when backed up with not only their persistence in securing and documenting my own personal result, but also their numerous steps at the event itself.

KAREN: What happened when you arrived in Vegas? Was there something special that was done for you at the airport? with the car service? upon your arrival at The Cosmopolitan?

PHIL: As a solo traveller, I feel that typically I can navigate my own logistics to avoid too many unknowns, but the airport meet and greet removed an additional layer of human interaction that was very welcome.

KAREN: What type of protocols were implemented on-site for the attendees and yourself that made you feel safe and still like a human being?

PHIL: I think this is where things really shined. They created a dedicated space for their event and attendees. The main event hall, the lobby areas plus all the food and entertainment amenities were all private to event attendees only, were incredibly spacious and even the fact that a dedicated member of staff was serving coffees from the urn, plus dedicated staff were creating custom food plates, made a welcome and comforting change to the free-for-all of many past events.

When these steps were added to a well communicated and respected, colored lanyard, social distancing guideline, plus ample space for all attendees having their own dedicated desk space in the meeting room - there seemed to be ample space and respect to converse and communicate freely while being at a comfortable social distance.

Finally, there was an unwritten respect and grace that all presenters and on site staff had for all protocols - nobody was cracking jokes at the seriousness being taken - regular moments were taken to re-communicate the protocols to all attendees - and it was mostly normalized without judgement. This resulted in people seemingly accepting the rules as opposed to debating their place - this made for far more meaningful conversations.

KAREN: How valuable do you think this in-person event was for re-connecting and learning for the attendees?

PHIL: In-person events provide one of the most in-depth learning experiences that is almost impossible to recreate in a virtual setting. I am talking about peer to peer commentary, reflection, reinvention and creation. It is essential to spend time learning from the real experiences of others and challenge everyone’s thoughts by presenting them with new areas of focus.

A great speaker does the important job of sharing new ideas and then in turn starting new conversations - in-person events then develop those conversations, turning them into shared experience, collaborative thinking and then help create lasting change.

So many people are lacking inspiration, direction and purpose right now as well as a shared frustration. An in-person event can help deliver solutions to all those problems, with attendees leaving empowered, inspired, belonging and re-energized.

KAREN: Do you have any advice for anyone who is re-thinking their in-person event?

PHIL: The start of EVERY event is the audience and the responsibility for all of us in the industry is to deliver experiences that change their world. If you can still work within some very real constraints to create a life changing experience then fighting to achieve that, as opposed to picking the option of re-scheduling or streaming recorded content online, could well be worth the extra effort and energy.

Not ALL events should run - but we all know that GREAT events are one of the most powerful tools we all hold a part in to change our world.

WE ASKED THE CLIENT:  How much extra effort/burden did all of your protocols put on your team/company?

JOHN LICKTEIG, AMERICAN EQUITY: I will say there was a lot of extra effort that went forth in planning this event and was completely different from events I’ve done in the past. However we wanted to make sure all of our attendees felt safe in the environment they were in and I think my company delivered that flawlessly. We outlined and communicated all of the protocols that were set in place in order to host this live event.

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Change Your World by Changing One Word by Phil M Jones

By Phil M Jones | Aug 12, 2021 | Comments Off

 

How important are your words? Is it possible to change the outcome in sales or in in your relationships when you change just one word?

Bestselling author of, “Exactly What to Say,” Phil M Jones says that is exactly what happened to Jessica, a client of his who is in the real estate world. During his phone call with her, she explained that for a period of time in her business the world of real estate had gone “crazy.” Crazy time to buy, crazy time to sell – the result was that people started behaving kind of crazy.

She decided to change the word “crazy,” that she used to describe the real estate environment, to the word “rapid.” By using this new word, she realized that the time to buy was now, that people needed to act quickly. As a result, her customers realized instantaneously that the time was now to be making decisions, that this was the moment to respond – there was no time for indecision. It changed her world by changing one word.

Think about how you’ve been describing the last 12 to 18 months in your world. Challenging. Stressful. Refreshing. Awakening. Has the adjective you’ve been reaching for to describe what you’ve been through something that is serving you today? Or, is it merely commentary from the past on a personal emotion? If you change that adjective to something more constructive, it will give you something to build on. Choose the word that best enunciates what you been through, that gives you a platform to build from and you will start building and stop looking backwards, wishing life was easier.

Remember this above all else:  When you change your words, you can change your world. Jessica proved that in the example of moving from “crazy” to “rapid.”

How are you changing the words that are enunciating what you’re looking for in your organization right now?


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The 5 things to STOP doing if you want a better future. - by Phil M Jones

By Phil M Jones | Jul 19, 2021 | Comments Off

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The daily choices and actions you make will inevitably shape your life greater than any external event.

Here are just 5 lenses that help me, have helped others AND could quite possibly help you too.

1. STOP looking for PRAISE and instead SEEK trusted feedback.

Sure, a compliment can add a warm, fuzzy feeling to a moment, but the relentless quest for acknowledgement is more likely to fuel anxieties and promote depression than genuinely build you up. Worse than this, is the people that you and I grant the power to influence your real life. Advice and opinions are certainly not the same things and choosing the specific individuals that can add perspective, experience and wisdom to help you shape your future is a discipline that can garner huge positive effects.

2. STOP counting your FOLLOWERS and SERVE the people that entrust you with their attention.

For full disclosure, this is still very much work in progress in my own world. Yet writing it down is just another process to help solidify a new habit. Ego is ever present and managing its power in a modern world is more challenging than ever. Businesses chase new clients, individuals are focused on meeting new people and success in a digital world is often validated by a quantity metric that is only ever satisfied when the never-ending objective of “more” is achieved.

Picture the difference you and I could manifest if that effort and attention was instead pointed at what already existed. Businesses obsessed about serving their existing relationships, you and I obsessed about the people we love that already exist in our lives. On social media, we all just got busy serving the people that have already clicked a button to commit that they are interested in what you have to say.

Just imagine how much more you could achieve with what is already within your reach.

3. STOP WORRYING about others and focus on your own HABITS instead.

The comparison trap is real. And adding to our deep-rooted desire to see how we fare alongside others is the other sabotaging human trait of judgement. When the focus is external, you can only ever follow your inquisition with feelings of disappointment or worthlessness.

A great mentor once shared with me the wisdom that if you are to ever compare yourself to anyone, you must compare the whole of you, with the whole of them. An almost impossible task, yet the very attempt has you quickly realising that your own progress lies in your own habits and any shortcomings you have versus others are almost always countered by a significant benefit you have by alternative.

4. STOP referencing the PAST as evidence that controls your FUTURE.

There are very few things in life I am certain of and one of those few things is uncertainty. I feel confident that nothing stays the same and what was once true is not necessarily true today. Life to me is like water. It’s fluid and ever-changing, and our choices become the vessels that contain said water.

It’s easy to avoid new choices and create conflict by stating things like “you said…” and “last time” as articles of evidence to support today’s decision making. The tough part is accepting that a thought or feeling in the past, is nothing more than a momentary opinion. Opinions can change through experience and allowing yourself to evolve your own opinions based on new experiences is key to your own organic growth.

To change your reality, you must first change how you think.

5. STOP CELEBRATING the finish line and start working on the STEPS.

Jeez this drives me crazy. I see it all the time and fail to understand why so many people make this choice. Achieving big things is typically hard work, yet too many people celebrate the outcome of the thing they are working on before they have done the work and as such, remove the possibility of the true celebration later. Further challenge from this set of actions is that the euphoric feelings of an early celebration are soon replaced with an anxious reality of what now needs to be done, without the pull of the future victory celebration to help you go the distance.

I remember a conversation with two dear friends in a bar in Boston, where one of them shared the old saying “It’s the second mouse that gets the cheese”. Think on that for a second. The vivid reality of a baited trap and the knowledge that the first mouse is likely to lose its life, and the more patient one gets a risk-free snack is a metaphor that may instil a little extra patience in how quickly you proclaim your next victory.

From achieving life goals with my family, career and personally – it seems to have served me better to put my head down and work on what needs to get done and save the real celebrations for when the real milestones are achieved. This as opposed to reaching straight for social media the moment a new idea is considered - a new venture is launched - or some good news hits my inbox.

Sometimes the applause can help you go the distance. Other times it can be a giant distraction that prevents you reaching your desired outcome.

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Curiosity-The First Step in Critical Conversations - by Phil M Jones

By Phil M Jones | Apr 21, 2021 | Comments Off

"All selling is, is earning the right to make a recommendation."

Phil M Jones gives us the Magic Words for Influence and Impact, from his best-selling book "Exactly What to Say."

Curiosity is the first ingredient required to have success in every critical conversation. Have you ever spoken to someone who had an “I know best” mentality and style of communication? They are so certain and the more certain that they are, the more you become uncertain. The more you project your knowledge on someone else’s circumstances, the more you lose credibility.

We all have a lot of knowledge that we are experts on, that we believe is unique and we want to share with others. But, without their context it is just noise. When we show up with curiosity we earn something magical; we earn the information that matters to them.

We never ask someone to take an action unless we can say: "Because of the fact that you said blank, that is the reason I am recommending blank." The only way you can fill in those blanks is to be curious for long enough to fill in those blanks.

 

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How open-minded are you?

By Phil M Jones | Aug 26, 2020 | Comments Off

 

Read instead of watch:

If I was to ask a room of 1000 people who in this room sees themselves as open minded, I'm pretty sure that somewhere like 900 hands would shoot to the sky.

Why is that important?

Because that fact teaches us a great deal. What it teaches us is that almost everybody likes to see themselves as open minded. The fact that we can now use that evidence in our conversations to get people to consider our ideas is really quite profound.

Why is it profound?

Because when you take that and you add it to the fact that the person who's asking the questions is the one who's in control of the conversations, and you insert that fact in the form of a question, what you can do is get people to consider your point of view with an increased chance of them considering it properly. We take the fact that people like to see themselves as open minded as a question. The question would be: how open minded are you?

See if I was to ask somebody how open minded they would be to something the likelihood of them then becoming accepting of that ask is significantly higher.

How open minded are you at looking at an alternative supply to that?

How open minded are you to saving money?

How open minded would you be to understanding another way that you could approach that?

I mean, how open minded would you be to utilizing the words how open minded are you more often to get people to really consider your point of view and perhaps then take action on the answer that follows?

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Phil M Jones Chosen as One of Nine Thought Leaders to Launch New Audible for Business Series

By Phil M Jones | Jun 24, 2020 | Comments Off

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Amazon Audible team chooses business consultant and best-selling author Phil M Jones as one of only nine thought leaders to launch new workshop series on all new Audible for Business app.

This exciting new tool and series of workshops are designed to help business professionals and teams of all sizes develop the skills and mindsets necessary to compete, grow, and master new proficiencies amidst these challenging times of change.

In his powerful workshop, Three Tools for Tackling Tough Conversations, communications expert and keynote speaker Phil M Jones pulls out all the stops to share how curiosity, empathy, and courage are foundational cornerstones to turning conversations – even delicate or thorny ones – into successful interactions, win-wins, and leadership opportunities.

Phil is extraordinary at helping audiences break down complex conversations and relationship-driven concepts into easily actionable and understood methods,” shares Karen Harris of cmi, a global meeting industry leader. “Whether from a virtual or actual stage, via his best-selling books, or now via this incredible new partnership with Audible for Business, his ability to help people create empowering connections, turn vulnerabilities into strengths, and generate win-win situations both in business and in life are exactly why clients line up to book him to work with their organizations and teams. We’re so proud to represent him.”

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3 CRITICAL Ingredients - Make Conversations Count

By Phil M Jones | Jun 24, 2020 | Comments Off

In a recent training session for Lifewave, Phil M Jones gave their team three important steps to making each conversation you have really count. 

1. Curiosity

2. Empathy

3. Courage

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Resilience in the face of change

By Phil M Jones | Apr 01, 2020 | Comments Off
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Think of change like a tidal wave. When a tidal wave happens, there are 3 reactions:

  1. Let it wash over you leaving you like a drowned rat on the floor.
  2. Pull out the surfboard and have a boatload of fun.
  3. Use the power of the tidal wave to fuel the next chapter of your existence.

Phil M Jones can show you how to use a combo of #2 and #3 during his NEW virtual training sessions. Check them out here!

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