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Sylvie di Giusto Topics

You Have 7 Seconds. Make Them Count!

Help your audience take control of their narrative by using their emotional intelligence to build lasting connections and drive results. 

People we meet make quick decisions about us. In business, first impressions are essential to building relationships with others. They’ll set the tone for the entire experience, and the relationship with the brand will depend on them. The good thing is that this impression is something people can

control. By leveraging the power of emotional intelligence, we can make intentional choices about how we present ourselves in these crucial moments.

Interactive, fun, and thought-provoking – Sylvie shows participants a deeper understanding of how others perceive them and the way their organization is perceived in the marketplace. They will learn how to proactively leverage their visual, behavioral, non-verbal, verbal, digital, and social intelligence to authentically convince others, build stronger relationships, and achieve tremendous success in their professional lives.

ROI & Key Outcomes:

  • Insight into what your first impression communicates about your personality, values, and beliefs - how to align your personal brand with your professional goals and corporate brand.
  • How first impressions can shape customers’ perceptions of your organization - how to create a
    consistent and positive image in all customer-facing interactions.
  • Identify and overcome unconscious biases in your personal and professional relationships - how to build stronger connections with customers, vendors, managers, or colleagues.
  • A deep understanding of the psychology of first impressions and their impact on personal and
    professional relationships, including how to leverage emotional intelligence to make positive
    and lasting impressions. 

“Her meticulous and flawless talk, along with her dynamic speaking-style, content, and entertaining audience participation techniques, kept our Airmen laser-focused on her delivery, message, and her teachings.” 

Scott Heathman - | Vice Commander | Airforce | Fairchild Base


The Image of Leadership

Help your leaders develop a stronger presence that positively shapes your organization's leadership culture by leveraging emotional intelligence. 

Effective leadership in today’s dynamic and complex world requires intentional choices made by mindful leaders who understand that their personal reputation is critical to gaining and maintaining trust, building impactful relationships, and achieving sustainable long-term organizational success.

Your leaders will gain a deeper understanding of how their leadership presence shapes the culture and reputation of their organization, how it affects their personal and professional brand, and how it is perceived by stakeholders. They’ll experience up close and personal how others’ unconscious biases affect their judgments of their leadership and the organization, and how these biases can either lead to great opportunities or wrong assumptions. They’ll actively engage in a journey of self-discovery, identifying areas for improvement and learning how to proactively leverage their visual, behavioral, non- verbal, verbal, digital, and social intelligence to authentically represent themselves and their organization, build stronger relationships, and achieve tremendous success in their leadership roles.

ROI & Key Outcomes:

  • The psychology behind perceptions - how a professional imprint can create an aura of executive presence and build a positive reputation for both participants and their organization.
  • Develop a strategic plan to align their leadership style with their professional goals and organizational objectives to build a strong professional and organizational brand.
  • How to make purposeful choices that positively affect their personal and organizational brands to create a culture of trust, credibility, and collaboration.
  • The importance of leading with integrity and by example to establish trust and respect among stakeholders.
  • Concrete ways to improve their visual, behavioral, non-verbal, verbal, digital, and social intelligence.

“Having selected speakers for over thirty years, the challenge is to be relevant to your audience, be personable, easy to work with, flexible, and genuine! Sylvie di Giusto is all of those! She’s among my top picks.”

Dean Jones CMP | Director Conferences & Events | RCMA


Make Me Feel Important 

Equip your team with the tools they need to create a customer-centric culture that drives bottom-line success for your organization. 

As a customer, nothing feels more crucial than being heard, understood, and cared for. It’s one of those things we all say we want as customers: to feel valued and important. The key to making your customers feel this way is to make every interaction count. From the moment they first hear about your product or service to the point of purchase and beyond, your customer-facing employees need to
differentiate your brand by constantly going the extra mile. 

During this interactive and thought-provoking presentation, participants learn exactly what customers want and expect, at every touch point along the customer journey. Participants will walk away with a clear understanding of how they can help their organization differentiate themselves from competitors, improve customer loyalty, and enhance their reputation in the marketplace.

ROI & Key Outcomes:

  • Understand their personal relevance throughout the customer journey, leading to a deeper understanding of their impact on the organization’s success.
  • Evaluate their own appearance, behavior, and communication with customers, leading to personal growth and development.
  • How to create emotional connections with customers that differentiate the organization from competitors, resulting in increased market share and brand recognition.
  • How to manage their own emotions and responses in customer interactions, leading to improved self-management skills and greater emotional intelligence.

“What distinguishes Sylvie as a professional trainer is the care and attention she devotes to her diagnostic and customization process, which includes a detailed questionnaire to ensure the relevance of her material to the outcomes we desired. She truly delivered on what she promised.”

Eileen Gallagher | Professional Development Specialist | Geller & Company

Trusted By

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Sylvie di Giusto Videos

Explore Sylvie’s videos below. 

Sizzle Reel

Virtual Sizzle Reel

First Impressions Selfie Excersise

Potential of Unconscious Mind

Sylvie di Giusto Biography

About Sylvie

International keynote speaker, Sylvie di Giusto, brings her expertise from a successful corporate career in Europe to every presentation. Formerly the head of a management academy and innovation hub, she developed innovative programs for high-end education with never-before-used training methods. As the Chief of Staff for the Chief Human Resources Officer of Europe’s largest tourism and retail group, Sylvie also coordinated all group-wide human resources teams and activities. Prior to that, at a consultancy firm, she implemented online and in-person training and development initiatives for Fortune 100 companies. Well versed in the study of social and cultural norms, personal beliefs and values, as well as cognitive biases and thought patterns, her 20 years in learning and development leaves a deep understanding into how ‘The Power of Choice’ impacts an organization’s sales, leadership and growth.

Now, extraordinary leaders and professionals at many of the most respected organizations and associations in the world—from American Express to American Airlines, Hilton to Nespresso, Microsoft to Prudential, and even the US Air Force—trust Sylvie to help them make the right decisions that grow their brands and bottom lines. Building on her five cornerstones of Modern Emotional Intelligence—visual, behavioral, verbal, digital, and social intelligence—Sylvie gives her audiences ‘The Power of Choice’ a conscious decision-making framework that allows us to understand our perceptions, choose our behaviors, and determine our best outcomes.

She is the author of The Image of LeadershipDiscover Your Fair Advantage and the upcoming Make Me Feel Important, in which she leads you deep into the customer experience and shows you how to make every interaction count. Sylvie takes your organization on an entertaining, spectacular, and thought-provoking journey through the brain, the mind, and from the unconscious to the conscious—and ultimately to the heights of personal, professional, and organizational success.

Sylvie Testimonials

A keynote speaker we won't forget! 

From the moment Sylvie takes the stage, she's got you. Not only do you feel completely connected to her during her talk, but she teaches you how to make others feel that way about you. A keynote speaker we won't forget!

Pat Murphy, Senior Managing Director, Cushman & Wakefield

I would strongly recommend Sylvie.

It was truly an eye opening, inspirational and rewarding presentation. I would strongly recommend Sylvie. Her presentation provides the perfect insight for any organization that is looking to empower its individual employees.

Leslie Rosa, Sales Manager, Diversified Communications HQ

Sylvie di Giusto Photos

Sylvie di Giusto Intro

Long Intro

If you’ve ever made a costly mistake and thought, “Why did I do that?” or been caught in the aftermath of a team member’s snap decision and wondered, “How did that happen?,” you’ve experienced firsthand how unconscious drivers and hidden perceptions influence decision-making. So what can you do to help ensure you make the right decision in the future—a decision born of your self-awareness and higher thinking? Our [opening keynoter, closing keynoter, next speaker], Sylvie di Giusto, has the answer.

Sylvie helps successful companies, associations, and government agencies grow their brands and bottom lines and expand their initiatives through her signature Power of Choice framework that creates the optimal physical, mental, and emotional conditions for right decision-making. Her singular take on modern emotional intelligence turns the woefully abstract into the wonderfully actionable, giving you everything you need to be served—rather than swayed—by your emotions.

Sylvie is the author of three books on business, leadership, and customer experience and she is one of the fewer than 12 percent of speakers worldwide who has received the Certified Speaking Professional designation. She is also an avid boater and the mother of two teenagers who test her commitment to emotional intelligence. Every. Day.

You are about to enjoy one of the most interactive and thought-provoking journeys through the brain, the mind, and the unconscious available anywhere on any stage—a journey designed to lead you to the heights of personal, professional, and organizational success through The Power of Choice. So—rather than invite you to sit back and relax, I would like to invite you to lean in and engage and join me now in welcoming our [opening keynoter, closing keynoter, next speaker], Austrian by birth, German in her work ethic, French in her heart, Italian in her kitchen, and American by choice, SYLVIE DI GIUSTO!  [Dee-Juice-Toh]!

Short Intro

Today's [opening keynoter, closing keynoter, next speaker] is here to help us make the right decisions. Through her signature The Power of Choice framework and her five cornerstones of Modern Emotional Intelligence, she helps successful organizations grow their brands and bottom lines. She is also an avid boater and the mother of two teenagers who test her commitment to emotional intelligence. Every. Single. Day. Please join me in welcoming Austrian by birth, German in her work ethic, French in her heart, Italian in her kitchen, and American by choice, SYLVIE DI GIUSTO!  [Dee-Juice-Toh]!

Sylvie di Giusto Technical Requirements

Sylvie di Giusto's Technical Requirements - Live Events

Sylvie’s presentation uses a variety of animations, videos, and images, all embedded into her Keynote deck that she runs from her MacBook Air. Due to the custom nature of her presentation, it is not possible to run the slides from another machine or provide them prior to the presentation.

Sylvie will bring:
  • MacBook Air with VGA and HDMI connectors 
  • A KEYNOTE presentation using 16:9 aspect ratio (cannot be exported) 
  • A Logitech wireless presentation remote (as backup) 
Sylvie needs:
  • A speaker system with a mini plug for audio output from the laptop 
  • A screen and projector with VGA or HDMI input appropriate to room and audience size 
  • A wireless lavalier or headset microphone (no handheld or lectern/podium please) 
  • AC power for her MacBook 
  • A confidence monitor, if available 
  • A bottle of water on stage
  • Walk on/walk off song:  “Beautiful Day” by U2 or  “Nobody but Me” by Michael Bublé

Sylvie's Technical Requirements - Virtual Events


  • Sylvie will provide her pre-recorded session seven days in advance as a 4K video file recorded in a professional production studio.
  • The client will provide the meeting platform of their choice, invite their participants and screen the pre-recorded presentation.
  • No technical rehearsal is necessary for the digital keynote product.
  • Sylvie will join the virtual meeting, participate in the chat and be available for a moderated live Q & A with participants.

Live Presentation

  • Sylvie will present from her home office.
  • A technical rehearsal is required prior to the event
  • The client will provide the meeting platform of their choice, invite their participants, and Sylvie will present live.
  • Due to the custom nature of her presentation, it is not possible to provide the slides due to the variety of animations, videos, and images, all embedded into her Keynote deck. She will run the presentation from her iMac and share her screen.

Inside Sylvie’s Studio

  • Camera 1: Canon EOS M6 with EF-S 18-55mm f/3.5-5.6 III Lens
  • Camera 2: Canon XC10 4K Professional Camcorder
  • Camera 3: Center Cam, 1080 p, f2.1 lens
  • Camera 4: Logitech C922 (as backup)
  • 3 Newer continuous LED lights
  • Natural background or 5 x 7 feet blue screen for chroma-key production
  • iMac Retina 5k, 3.7 GHz, 6-Core Intel Core i5 for presentation
  • MacBook Pro, M1 chip with 8-core CPU, 7-core GPU, 16-core to access platform
  • HyperX - Quad Cast S Wired Multi-Pattern USB Electret Condenser Microphone
  • Rode Wireless Compact Digital Wireless Omni Lavalier Microphone (as backup)