In a recent virtual keynote for Lifewave, Clint Pulver tailors his message to salespeople and outlines how the best sellers operate. Learn some practical tips for how to sell better from this short video.
Amazon Audible team chooses business consultant and best-selling author Phil M Jones as one of only nine thought leaders to launch new workshop series on all new Audible for Business app.
This exciting new tool and series of workshops are designed to help business professionals and teams of all sizes develop the skills and mindsets necessary to compete, grow, and master new proficiencies amidst these challenging times of change.
In his powerful workshop, Three Tools for Tackling Tough Conversations, communications expert and keynote speaker Phil M Jones pulls out all the stops to share how curiosity, empathy, and courage are foundational cornerstones to turning conversations – even delicate or thorny ones – into successful interactions, win-wins, and leadership opportunities.
“Phil is extraordinary at helping audiences break down complex conversations and relationship-driven concepts into easily actionable and understood methods,” shares Karen Harris of cmi, a global meeting industry leader. “Whether from a virtual or actual stage, via his best-selling books, or now via this incredible new partnership with Audible for Business, his ability to help people create empowering connections, turn vulnerabilities into strengths, and generate win-win situations both in business and in life are exactly why clients line up to book him to work with their organizations and teams. We’re so proud to represent him.”
In a recent training session for Lifewave, Phil M Jones gave their team three important steps to making each conversation you have really count.
1. Curiosity
2. Empathy
3. Courage
Stuck in an innovation rut? With all the changes happening around us the last few months, who could blame you!
Tim Sanders outlines why we waste valuable time dealing with shock over huge changes in our lives. He also explains how to skip over the fear and uncertainty and head straight into having a curious, open mind.
"It's not always possible to change the world, but it is always possible to change ourselves."
How do we move forward in our new global reality? In this new video from Chris Bashinelli, he sheds light on how we can embrace change and find the courage to transform our lives in the face of massive global upheveal.
Keep an eye out for Chris Bashinelli's NEW virtual offering. Coming soon!
Photo from the Krassenstein Brothers Facebook page
Like so many people, we at cmi are asking what we can do in the face of racial injustice. It will take all of us to listen, learn and help spread awareness of inequality for this massive problem to eventually be eradicated. Here are some sources we have collected to help in this process.
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How to Make this Moment the Turning Point for Real Change by Barak Obama
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Katie Couric’s list of Anti-Racism books, documentaries and articles
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CBC Documentary The Skin We're In: Pulling back the curtain on racism in Canada on Youtube
- Your Kids Aren't Too Young to Talk About Race: Resource Roundup
- Spotify Black empowerment and pride playlist
Something I think is important right now, especially in the chaos of COVID-19, is a word that I call “status”. This word comes from my past life in the medical field. Before my professional speaking career, I spent five years in operating rooms working as an orthopedic consultant helping physicians and the medical team to operate on patients. One of the words that was always used was the word “status”. The doctor would often ask “what's the status of the patient” or “can I get a status update”. What they were asking for is the vitals of the patient. Every human being has vitals. These are the things that make sure we're healthy, moving, stable and alive. Those include your heart rate, blood pressure, body temperature, and respiratory rate. If you don't have one of those things, you're not doing very well. We were constantly monitoring the status of our patients.
In the medical field, the status or the vital signs of the patient would determine treatment. If there's something wrong with the heart rate or the body temperature, that would tell us how to treat the patient to make sure we've achieved a good status. Then you repeat. You recheck the vitals. Then we treat again. You repeat this process until healthy stability is maintained long term. Now more than ever we need good managers and leaders to conduct what I call status interviews with their people.
I think it's easy right now to get caught up in the big problems. You're worrying about finances, investments, expenses, current operations, strategies. But your strategies are only as good as your people. We cannot forget about the power of our people. During this time of chaos where most of us are working in the virtual world, the well being of everybody needs to be looked after. Employees still need to be seen, heard and understood. The goal of the status interview is an intimate one-on-one setting where you reach out to your employees and say “I just want to set up a meeting to catch up and see how you're doing”.
To be clear, this is not a time to talk about performance. This is not a time to talk about the goals of the company or the vision statement, or the agenda of what we need to do to keep operations flowing. This is simply an opportunity for you as the manager or the leader to create a connection. It is an opportunity for you to really check the vital signs of your people.
The 4 Best Questions to use during a Status Meeting
I want to be sensitive to our current situation. Below are a few examples of questions that only certain businesses might find useful right now.
The first question of a great status interview is:
- What can I do as your manager to keep you here?
The second question is:
- What's increased your sense of happiness the most at work? What's working for you right now?
The third question is:
- What is causing the most amount of stress and worry right now for you at work?
Lastly:
- How can I make things easier?
Right now, you have a great opportunity to make sure that everybody is being seen and heard. In doing that, we maintain healthy stability long term with our people. We become a more empowered workforce, and empowered workforces always create greater productivity. We become an organization that truly becomes the best for the world in a time when it's needed the most.
If ever there was a time for leaders all over the globe to work smarter - from the CEOs of large corporations, to small business owners, to everyone in between – it is right now.
Our businesses are all shifting and adapting to what feels like 24/7 change. For most of our people, that is intimidating and sometimes even terrifying. How leaders communicate and set the stage for success makes all the difference.
That’s why we asked Tim Sanders - my friend, mentor and the VP of Customer Insights at Upwork - for real-world strategies to lead with more ease, create calm in the chaos, and generate results and abundance – both in mindset – and bottom line productivity.
Here’s what we can learn from Tim: It’s time to “double down on your one-on-ones”.
Think about it. Your team members aren’t seeing you around the office, nor are they getting that one-on-one feedback they are used to. While many organizations have all ramped up virtual team meetings, emails, and even Zoom “happy hours”, many people just aren’t getting the “nested” information or nurtured leadership they need to succeed at a high level. Tim calls this “R&R” – the components that build Resilience and Relationships. For that? Nothing beats one-on-one time. In fact, according to the research from Tim’s consulting company, Deeper Media Inc, it is six times more effective than group interaction!
Here are a few strategies that can help:
1. Conduct weekly one-on-one sessions with each team member and focus on these three questions:-
- How’s it going?
- What have you decided to focus on this week?
- What information and resources do you need to meet this week’s plan?
2. Never cancel or reschedule your meeting. This allows them to feel valued, seen, and heard and helps continuously build trust.
3. Every month, schedule a one-on-one to look back on the past month’s progress. During this call, give really good feedback on what they can do to improve or maintain their momentum in the month ahead.
In the video, Tim shares that an Upwork manager refers to the weekly calls as tactical and the monthly as qualitative. As leaders, it is our job to take the helm with high levels of both confidence and communication skills. When we are calm, confident, and committed to delivering what our teams need to thrive, regardless of what the world throws our way, then we are setting the example for everyone in our organization and even for our communities at large.
Thank you, Tim, for your valued insights on how leaders can help their teams work more effectively from home while still feeling valued and connected. They are amazing ideas for our current climate - as well as strong business strategies when the world shifts again.
On a side note, I’m extraordinarily proud of my team - they’ve all stepped up to help our keynote speakers, virtual trainers and clients adjust their “sails” during this time of “choppy waters” and change. You all are amazing, and I thank you!
To acquire more powerful and important leadership messaging, visit NEW Virtual Experiences on our website. There you will see how our leadership speakers and trainers are helping companies navigate and thrive through virtual keynotes and trainings. Contact my team today to learn more.
Watch this video from Clint Pulver for inspiration that makes you feel as if you’re sitting in the 1st row at a live event.
Stay tuned for more to come from Clint!
What impact will the COVID-19 have on business and our economy, and what will this mean for leaders? Futurist Mike Walsh predicts that the pandemic will hasten the arrival of a radical new future of work, and a decade's worth of change in just 12 months. While for many of us working from home has already been a new and unexpected challenge, Mike believes that this is just the start of a much bigger transformation set to reshape the nature of business itself. Watch his video below to learn more - and subscribe to his new weekly video series, New Rules For A New World.
BRAND NEW Virtual Keynote from Mike Walsh: The Future-Proof Organization
