TGRT NEWS INTERVIEW (CLIP)

MIKE WALSH

I think we're at a crossroads. A lot of these new technologies that are before us can be used to design much more personalized, much more interesting, much more human workplaces and experiences for customers. But, the opposite is true as well.

ASLIGUL ATASAGUN

How can we as individuals — who don't know much about the technology — create our own playbooks, for our own transformation, and be able to adapt ourselves to this digital transformation?

MIKE WALSH

It's a terrific question. And to me, it's probably one of the most important questions for anyone who's working in a big company today. Because sometimes when you work in these very large organizations you feel a loss of power, a lack of agency. You're waiting for the CEO and the top management to come up with their plan for change. And, while I'm sure they're working on that plan, the truth is that all of us have got a role to play in the changes that are coming. And sometimes that means, you know, trying to write a personal transformation plan for yourself. 

Ask yourself, Am I doing enough to learn about the new technologies that are out there? Am I following what my competitors are doing? What other things are happening in other industries? What can I learn from that, to maybe better inform my decision making in my role? 

How can I develop new behaviours that I can model to inspire other people around me? I think this is a much more positive way of looking at the changes that are happening, because there's no point fighting them and there's no point just waiting for people to tell you what to do. I think now is the time to really take charge and take control of this process.