I’m a huge fan of continuous learning and a voracious reader and information gatherer. It sure helps when you’re working with clients and speakers from around the world! It’s funny how communication and learning has changed so much through the years though isn’t it? Long before the internet, social media, and the perpetual news cycle? As professionals, especially, much of the information we consume these days is “on the fly” – as busy lives and full calendars shrink our downtime.
That’s one reason podcasts are so popular. According to a new CBS News poll, two-thirds of Americans listen to podcasts at least once in a while, including 23% who do so a few times a week. That’s up from the year before where a majority said they never listen to podcasts. Why the popularity jump?
According to Carrie Ryan, Co-Author of Serial Box's Dead Air, “It’s information and entertainment, in bite-size chunks, right at our fingertips. While many of us might not take the time to sit down and read a 20k word length article, we can listen to that article in bite sized chunks during our commute to work, especially if it’s presented in an entertaining, narrative way.”
Mike’s podcast takes listeners on amazing exploration of our world and the compelling technology changes that are shifting the way we work, live, communicate, and relate. You’ll find insightful topics such as The Unexpected Economics of the Data-Driven Future, Ethical AI and the Digitally Transformed Insurance Company and visionary ideas such as Future Life in 2030. Learn more here.
Ty’s extraordinary guests captivate, educate, and deliver expertly powerful insights. He moderates discussions such as The First Woman to Ski Across Antarctica Solo with world-renowned explorer Felicity Aston, Exploring Limitless with author Laura Gassner Otting, and even life-affirming dialogues such as Our Journey with Stage 4 Cancer with Dan & Charity Lighten. I believe you’ll find each episode moving, informative, and transformative. Learn more here.
If you love learning as much as I do, I hope you’ll add these two wonderful podcasts to your listening portfolios. You won’t be disappointed!
In this powerful and insightful presentation, Ty Bennett expertly breaks down the psychology behind customer service and your organization’s growth and retention. From every level of leadership to every level of your team, the culture and communication you foster equate either to customer relationships for life – or a revolving door. Either high volume, high retention – or low productivity and the high cost of new customer acquisition. With practical strategies, Ty helps your team create a customer loyalty that will rival the best of competitors.
In this game-changing keynote Ty will share how to:
- Develop customer loyalty at a high level
- Drive referrals through increased connectivity
- Build long-lasting relationships
- Fuel customer acquisition and retention
In today’s world, excellence in service is the difference between status quo and top of the competitive ladder. Customer expectations are at an all-time high – and their tolerance at an all-time low. Invite Ty Bennett to share the skills, strategies, and psychology that will bring growth-producing results for your organization.
I get asked for presentation advice all the time, so here are five tips that will help make your presentations more engaging & effective.
- Get Rid of Pleasantries
– There is no need to talk about the weather, how grateful you are to be there, to apologize, or reintroduce yourself. You only have a few seconds to grab their attention so start with a question or jump into your content.
- Make it Conversational
– Act like you are speaking to one person. Make it conversational. Ask questions. If it is a small group you might create dialogue, with a large audience ask questions and give a pause for people to think about the question. Keep them engaged in the conversation.
In 2017 I chose Empathy as my word for the year. I studied it and tried to apply it more in my interactions with people. What I discovered is how important empathy is for great leadership.
If we understand that leadership begins and ends with people, then we understand the need to develop relationships, make connections, partner with our people, and show empathy. Read the rest on Ty's website!