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Business Disruption That Wins by Phil M Jones

By Phil M Jones | May 02, 2022 | Comments Off

What did Uber look at? They looked at a process that sucked.

Learn more about Phil M Jones >

Uber disrupted an industry massively, yes? And they really made a dent.

Here's what they didn't invent. They didn't invent traveling by motorcar. They didn't invent traveling in the back of the motorcar.

They didn't even invent traveling in the back of the motorcar with somebody else driving who was paid to do so.

All of that stuff existed.

What did they look at? They looked at a process that sucked.

Does anybody remember ordering a Minicab? Let's see if the process, my experience, is anything like yours.

So, you need to get to the airport tomorrow morning. You need to be there for 9am. So, what you do is you call today to book the Minicab. It will take you about an hour to get there, so you ask it to be with you at 8 am.

Reasonable conversation happens, Minicab is booked. 8:02 am the next morning, where's the Minicab? It's not there, right? So, you're making a phone call through and what do they say?

What do they say, “It’s on its way!”

What did they say next? 8:17, it clearly wasn't around the corner, was it? Finally arrives. You get into the car after putting your own bag in the trunk.

You get into the car and the driver says, “What? Where are you going?”

I'm like, “I told you this yesterday!”

But you politely tell them anyway, right?

And then they say, “Which route do you want to take to get there?”

And you're like, “That's your job!

But anyhow, you still navigate them to be able to get there. Finally, you get to the destination, correct? Running a little later than anticipated.

They say, “That's $37.42.”

So, you hand them your credit card and they say, “Cash only.”

So, you rummage around in your bag finding the only cash you could find. You hand them a $50 bill and they say, “No change!”

So, Uber show up - create a process that is slightly more efficient for the consumer than that - and what did the Minicab companies do?

They say, “It's not fair. Just, not fair!”

And how well did that work out for them? Didn't work out too good did it?

They stomped their feet, they tried to push through legislation. They said every version of, “It's not fair.”

Yet still, who won? The consumer won. Not Uber. The consumer decides what level of service they're looking for. Not the company. The consumer decides.

And Uber won because they put the consumer first.

 

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Simple Swaps by Phil M Jones

By Phil M Jones | Feb 09, 2022 | Comments Off

A change of wording typically results in you gaining that response or an answer to your question.

Using a simple technique, I am going to provide two pieces of magic in one short section. The psychology behind this technique, which involves turning an open question into a closed one, results in you receiving a guaranteed outcome or answer.

It came to me, first of all, from trying to prevent a giant mistake I see so many people make when they reach the end of a sales presentation.

Following many a presentation, the question people reach for is, “Do you have any questions?” Asking this creates the subconscious suggestion that the other person should have questions, and if they don’t, it makes them feel peculiar and perhaps even a little stupid. This encourages them to leave the decision-making conversation and go away to think about it.

A simple change of wording puts you in control. Swap the phrase, “Do you have any questions?” with the improved, “What questions do you have for me?” The minute you assume an outcome, the easiest response for them to give is that they have no questions. What does this really mean? It means they have made a decision and you are perfectly positioned to ask for it. This change of wording typically results in you gaining that response or in the specific questions they need answers to.

Either way, you are far closer to a decision, and you avoid the dreaded, “I need some time to think about it.”

That was the first simple lesson, but I promised two for one in this section. This next change is so simple and so profound, it works whether spoken, written, by text message . . . it works everywhere. It’s best used when you are looking to garner an additional piece of information from the other person and you want it effortlessly.

Consider a scenario in which you have met someone and would like to have a conversation with them at a later time. A mistake many people make is asking, “Can I have your phone number?” When you ask somebody, “Can I have your. . .?” it creates a permission-based resistance in the other person, which makes it harder to get what you hoped for, since a “yes” or “no” response is required. It can be seen as an invasion of privacy. Instead, asking the alternative question, “What’s the best number to contact you at?” results in people effortlessly giving you the information you requested.

Both of these sets of Magic Words demonstrate how changing a couple of words can make all the difference in the results you get from your conversations.

Changing a couple of words can make all the difference in the results you get from your conversations.

 

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The 7 Keys to Reinvention by Phil M Jones

By Phil M Jones | Nov 03, 2021 | Comments Off

When you shift your regular focus to “better” you are instantly powered by progress and internally motivated to improve. Better still, when better is the focus, you soon outperform your current best. 

One thing everyone seems to agree on is that the world we once knew is most likely not going to return and instead we are faced with an altogether different reality.

One thing that is really fascinating is that whilst these are times of uncertainty, we have ALWAYS lived in uncertain times. The landscape is always ever changing, and it is your ability to navigate these changes that can deliver the edge you are looking for to keep moving forward.

As 2022 nears, it is a great time to look at 7 key factors that can refuel a reinvention and help you achieve greater success in your personal goals.

1. Do the Basics, to a High Standard, CONSISTENTLY

What is My Secret to Success?

I get asked this question a lot and have given very serious thought to any answer shared. From starting my first business at 14 years old to every commitment since, the same set of principles continually serve my forward motion. It may not be sexy, profound or even be re-tweetable – but the simplicity and inward inflection has repeatedly empowered me to find clarity in my actions. So here it is….

“Do the basics, to a high standard – consistently” 

As you read this, give thought to your own responsibilities. 

  • What are your basics?
  • How well do you perform them?
  • Where can you improve consistency?
  • Taking personal responsibility for your current circumstances soon empowers you to start to create the change you are looking for.

2. Too Many People Make the Giant Mistake of Thinking that Success is for “OTHER PEOPLE.”

The Mistake Made by the Many

Imagine being sat at a dinner table and sharing your goals and aspirations, only to be sniggered at and told that you are such a “dreamer” – like it was a bad thing. That was exactly what happened to me in my early twenties and from that day forward it was decided that “dream stealers” had no place or purpose in my life.

Too many people make the giant mistake of thinking that success is for “other people” and fail to even give thought and imagination to the possibility of achieving massive things. We are living in a time where the future is unpredictable and that also means it can be better than the past. 

Catch a breath now, dream big and decide what massive goals you are going to shoot at next.

3. Any Time You Are are in the Presence of Greatness - Don’t just say “WOW,” Instead Ask “HOW?”

How Winners Win

The most profound lesson about high performance is the fact that success leaves clues.

Being a student of success means that any time you are in the presence of greatness you don’t just say “Wow” you instead ask “How?”. Behind this question are habits, actions and mindsets that are different to the rest of the pack and unlock attributes that you can borrow to help write your own success story.

When interviewing one of the world’s greatest Olympic athletes about his performance in the 100M sprint, he shared that on race day he runs the best 110m of his life. To become the best of the best of the best, continuously move the finish line past where the rules of the game place it. 

This same metaphor can easily transpire into your daily routines. Whether it is your appetite to reach out to potential customers, your redesigning of the customer experience following an inquiry or purchase, or even how you look at your results in any of your KPI’s – what you can you do to stretch your own finish line

4. Better Beats Best.

If I ask an audience of a thousand people whether they would like to perform or be good at something, better at something or do their best at something, there is almost a unanimous response of “best”.

People want to be seen as doing their best and being the best and fail to realize that this very mindset could be stunting their progress. When the focus is on “best” it creates the belief of a gold standard or absolute way of performing and in turn suppresses the possibilities of growth by overshadowing your daily actions. In fact, it is almost impossible to deliver your best. We are evolving and developing creatures and always maintain the potential of change. 

Instead, when you shift your regular focus to “better” you are instantly powered by progress and internally motivated to improve. Better still, when better is the focus, you soon outperform your current best.

5. A Failure is Trying Something You Have Never Tried Before and it Working Out Differently Than Anticipated. A Mistake is Doing Something Wrong.

Mistake vs. Failure

A failure is trying something you have never tried before and it working out differently than anticipated.

A mistake is doing something wrong. 

When navigating change, failures are a rich and rewarding part of the journey and mistakes should be avoided. Understanding and defining the difference between these two words is how you can innovate yourself out of chaos. By alternative, grouping the two together creates a paralysis of action and you and your workforce become entangled in fear. 

Fail fast and often. Learn quickly and build processes and habits that eliminate mistakes.

6. Being Efficient is Doing the Thing Right. Being Effective is Doing the Right Thing.

Efficient vs. Effective

Being efficient is doing the thing right.

Being effective is doing the right thing.

Your future success is dependent upon the quantity of quality interactions with your customers and teams. For you and every member of your team, identify a list of HPAs (High Pay-off Activities) and ensure that the vast percentage of your time is spent doing these things.

7. You Are Worth A Percentage of What You Earn.

The Missing Ingredient

Trying to summarize my thinking around the current reality and provide reminders of some of the key lessons from our time together becomes pretty complex. If you read through these thoughts looking to find the short cut, fast track or silver bullet to accelerate your success, I apologize for failing to deliver. 

The experience I have gained through both my own career and the insights of thousands of other great leaders delivers a continuous and frustrating fact. 

“You are worth a percentage of what you earn” 

This means that great strategy, powerful tools, premium product and world class skills only work under one condition – the condition that you do the work too. The gradient of the business landscape has certainly changed to a steep accent and there will be casualties. You get to decide how your next chapter unfolds. 

In times of change, it’s time to change.

Keep your eyes on the road, your hands on the wheel and remember that you are in control of far more than you think you are. 

 

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7 Tips on how to become more CONFIDENT by Vinh Giang

By Vinh Giang | Oct 25, 2021 | Comments Off

"When you make the commitment to becoming great at what you do, and becoming so good that they can't ignore you, that in itself builds confidence."

Master of magic and communications, Vinh Giang shares 7 Tips on how to increase confidence. Vinh combines humor, misdirection (one of his “magic” tricks) and years of experience working with audiences and teams to bring thought leadership to his methodology of becoming more confident. Watch the video and learn more! Don’t forget to watch to see how many fingers he’s holding up!

Tip # 1:
BE PHILMATIC.
Definition: When you take something philosophical and also make it pragmatic. With this first point, this is the point of wisdom. You see, people don't see you through their eyes, they see you through your eyes. As you improve the way you see yourself, it improves the way that I see you.

Can you see how this is a little bit philosophical but at the same time, it can be extremely pragmatic? We often think that, “if I want to change the way other people see me, I'm going to have to change things about them.” Whereas, in actual reality, to change the way people see you, you have to change the way you see yourself. There are many ways in which you can do this – read the next tips and learn more.

Tip # 2:
MAKE THE COMMITMENT TO BECOME GREAT AT WHAT YOU DO.
There's a great quote by Steve Martin who says, “Be So Good They Can't Ignore You.” I love this quote so much, because when you make the commitment to becoming great at what you do, and becoming so good that they can't ignore you, that in itself builds confidence.

Let me explain why. When you become exceptional at what you do, ultimately what that means is that you have more impact – in your family, your work life, your community and in the world. And as you have more impact, you will begin to feel more confident within yourself. And, you know what else? You're going to feel an incredible amount of joy, fulfillment and purpose. These are such important ingredients when you're putting together the cocktail of confidence.

Tip # 3:
MAKE THE COMMITMENT TO IMPROVE YOUR COMMUNICATION SKILLS
The reason why communication skills are so important is because you are able to:

  • articulate your thoughts with clarity and precision
  • bring your vision to life
  • inspire an influence with the way you communicate

These things allow you to feel heard, seen and to no longer feel invisible.

When people experience feelings like, “what I say doesn't matter and what I do doesn't matter” – you feel really insignificant and, even worse, invisible.

Tip # 4:
START FACING YOUR FEARS
One of the reasons why this is so important is because, as we face our fears, we build a bank of evidence to prove to ourselves that we are becoming more courageous.

One of the things that scared me more than anything in this world – even though I'm a keynote speaker and do public speaking for a living – is stand-up comedy. Nothing scares me more than a room filled with less than 10 people who are sitting there with the expectation that you're going to make them laugh. Gives me the heebie jeebies!

So, a couple of years ago I made the decision to face this fear. And I jumped on stage for a five-minute set – this was one of the scariest things I've done in my life. But the moment I did it, and the moment I faced that fear, I started to add to the bank of evidence that I am a courageous person.

And just by doing this, I now fear stand-up comedy even more. JUST KIDDING! I'm no longer scared of it – it doesn't frighten me as much. Before I was 10 out of 10 fearful. Now I'm about a six out of 10. It's just not as scary anymore.

The more you start to do things like this, the more you start to build that bank of evidence that you are someone that's courageous, and as you start to get those badges and put them on yourself, you will start to feel more confident.

Tip # 5:
Just how many fingers was he holding up, anyway? 🤔

Tip # 6:
DO SOMETHING NICE FOR SOMEBODY ELSE
Be kind, be compassionate, do something for somebody else. The act of contribution is amazing. It does amazing things for your self-esteem, it does amazing things for your level of happiness, and I know self-esteem and happiness definitely contribute to self-confidence.

I'll give you an example. The other day I was walking through the city in South Australia, and I saw a Japanese band playing. Watching them play, they were smiling, having a good time and just seemed to be living life to the fullest in that moment. I remembered when I used to do close-up magic, busking in the city for some money. When somebody contributed a little bit of money to me, it made me feel amazing.

I took this opportunity to do an act of kindness – I wanted to contribute to their passion and encourage them to continue their passion, so I gave them a tip. Next, I jumped onto Instagram and left them a comment to inspire them to continue and pursue what they love. They commented back with gratitude, which filled me with joy – it made me feel good about myself. And guess what? All of these things lead to me feeling more confident in who I am as a person.

Tip # 7:
FOCUS ON THE THINGS YOU CAN CONTROL
The final one is a simple, yet brilliant one by a man named Coach John Wooden, who says, “If you focus on the things you can't control. You soon lose control of the things you can control.” This is great wisdom.
If you want to be more confident, focus just on the things you can control and let go of the things you can't control.

Is it important to become more confident? The answer is yes – when you are more confident you become a better parent, son or daughter to your parents, a better partner, a better leader and a can be a better teammate to your colleagues. Increasing confidence transforms how we relate to everyone in our life and how we relate in our world.

Vinh-Giang-Keynote-Speaker

 

The Magic of Words by Phil M Jones

By Phil M Jones | Sep 16, 2021 | Comments Off

BlogTheMagicofWords-new

Words paint a thousand pictures, through stories, tales, and more. Creating imaginary worlds to jump into and explore.

Get Your Copy on Amazon Today!

Once upon a time…how those words can still conjure up the magic of childhood for many of us when our parents would read us books at bedtime. Perhaps you are a parent and are reading books to your little ones again.

Words are essential for all of us and have the power to build you up or tear you down. They can spark a war or negotiate peace.

Most adults still find it challenging to find the right words for the right moments.

And many adults still fail to understand the impact of what leaves their mouth, their pen or their keyboard

Could it be possible that reading a book like this with the children in our lives could help raise the consciousness of ourselves AND our children?

The young at heart can also hear simple truths from this book, so get your cup of tea and nestle into your armchair to read this book’s deceptively simple message on how your words each day will change your world.

BlogImage-treebench

 

Illustrations by Eevi Jones

 

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Should You Do In-Person Events This Fall? by Phil M Jones

By Phil M Jones | Sep 07, 2021 | Comments Off

In person events provide one of the most in-depth learning experiences that is almost impossible to recreate in a virtual setting.

Last month, Phil M Jones did an event for American Equity in Las Vegas. When we chatted after the event, he said that he "felt safer at every part of that event than he does getting supplies from the grocery store." We asked him why and thought that his answers might be of interest to all of you who are seriously re-looking at your in-person events.

WE ASKED THE CLIENT:  How much extra effort/burden did all of your protocols put on your team/company?

And, we are very grateful that his client gave us his perspective as well which you'll also find below.

PS: a big shout-out to Speakers Spotlight for connecting Phil with their American Equity client!

KAREN: Was there anything your client at American Equity did to make you feel safe prior to the event?

PHIL: Prior to the event there was a level of diligence that really helped to give confidence that 2 things were being taken very seriously. One was the well-being of all who participated in the event itself and second was an unrelenting passion for creating a fabulous experience for attendees.

Making the effort to ensure all attendees could show a recent negative test was a huge reassurance in their dedication to safety, especially when backed up with not only their persistence in securing and documenting my own personal result, but also their numerous steps at the event itself.

KAREN: What happened when you arrived in Vegas? Was there something special that was done for you at the airport? with the car service? upon your arrival at The Cosmopolitan?

PHIL: As a solo traveller, I feel that typically I can navigate my own logistics to avoid too many unknowns, but the airport meet and greet removed an additional layer of human interaction that was very welcome.

KAREN: What type of protocols were implemented on-site for the attendees and yourself that made you feel safe and still like a human being?

PHIL: I think this is where things really shined. They created a dedicated space for their event and attendees. The main event hall, the lobby areas plus all the food and entertainment amenities were all private to event attendees only, were incredibly spacious and even the fact that a dedicated member of staff was serving coffees from the urn, plus dedicated staff were creating custom food plates, made a welcome and comforting change to the free-for-all of many past events.

When these steps were added to a well communicated and respected, colored lanyard, social distancing guideline, plus ample space for all attendees having their own dedicated desk space in the meeting room - there seemed to be ample space and respect to converse and communicate freely while being at a comfortable social distance.

Finally, there was an unwritten respect and grace that all presenters and on site staff had for all protocols - nobody was cracking jokes at the seriousness being taken - regular moments were taken to re-communicate the protocols to all attendees - and it was mostly normalized without judgement. This resulted in people seemingly accepting the rules as opposed to debating their place - this made for far more meaningful conversations.

KAREN: How valuable do you think this in-person event was for re-connecting and learning for the attendees?

PHIL: In-person events provide one of the most in-depth learning experiences that is almost impossible to recreate in a virtual setting. I am talking about peer to peer commentary, reflection, reinvention and creation. It is essential to spend time learning from the real experiences of others and challenge everyone’s thoughts by presenting them with new areas of focus.

A great speaker does the important job of sharing new ideas and then in turn starting new conversations - in-person events then develop those conversations, turning them into shared experience, collaborative thinking and then help create lasting change.

So many people are lacking inspiration, direction and purpose right now as well as a shared frustration. An in-person event can help deliver solutions to all those problems, with attendees leaving empowered, inspired, belonging and re-energized.

KAREN: Do you have any advice for anyone who is re-thinking their in-person event?

PHIL: The start of EVERY event is the audience and the responsibility for all of us in the industry is to deliver experiences that change their world. If you can still work within some very real constraints to create a life changing experience then fighting to achieve that, as opposed to picking the option of re-scheduling or streaming recorded content online, could well be worth the extra effort and energy.

Not ALL events should run - but we all know that GREAT events are one of the most powerful tools we all hold a part in to change our world.

WE ASKED THE CLIENT:  How much extra effort/burden did all of your protocols put on your team/company?

JOHN LICKTEIG, AMERICAN EQUITY: I will say there was a lot of extra effort that went forth in planning this event and was completely different from events I’ve done in the past. However we wanted to make sure all of our attendees felt safe in the environment they were in and I think my company delivered that flawlessly. We outlined and communicated all of the protocols that were set in place in order to host this live event.

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Change Your World by Changing One Word by Phil M Jones

By Phil M Jones | Aug 12, 2021 | Comments Off

 

How important are your words? Is it possible to change the outcome in sales or in in your relationships when you change just one word?

Bestselling author of, “Exactly What to Say,” Phil M Jones says that is exactly what happened to Jessica, a client of his who is in the real estate world. During his phone call with her, she explained that for a period of time in her business the world of real estate had gone “crazy.” Crazy time to buy, crazy time to sell – the result was that people started behaving kind of crazy.

She decided to change the word “crazy,” that she used to describe the real estate environment, to the word “rapid.” By using this new word, she realized that the time to buy was now, that people needed to act quickly. As a result, her customers realized instantaneously that the time was now to be making decisions, that this was the moment to respond – there was no time for indecision. It changed her world by changing one word.

Think about how you’ve been describing the last 12 to 18 months in your world. Challenging. Stressful. Refreshing. Awakening. Has the adjective you’ve been reaching for to describe what you’ve been through something that is serving you today? Or, is it merely commentary from the past on a personal emotion? If you change that adjective to something more constructive, it will give you something to build on. Choose the word that best enunciates what you been through, that gives you a platform to build from and you will start building and stop looking backwards, wishing life was easier.

Remember this above all else:  When you change your words, you can change your world. Jessica proved that in the example of moving from “crazy” to “rapid.”

How are you changing the words that are enunciating what you’re looking for in your organization right now?


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The 5 things to STOP doing if you want a better future. - by Phil M Jones

By Phil M Jones | Jul 19, 2021 | Comments Off

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The daily choices and actions you make will inevitably shape your life greater than any external event.

Here are just 5 lenses that help me, have helped others AND could quite possibly help you too.

1. STOP looking for PRAISE and instead SEEK trusted feedback.

Sure, a compliment can add a warm, fuzzy feeling to a moment, but the relentless quest for acknowledgement is more likely to fuel anxieties and promote depression than genuinely build you up. Worse than this, is the people that you and I grant the power to influence your real life. Advice and opinions are certainly not the same things and choosing the specific individuals that can add perspective, experience and wisdom to help you shape your future is a discipline that can garner huge positive effects.

2. STOP counting your FOLLOWERS and SERVE the people that entrust you with their attention.

For full disclosure, this is still very much work in progress in my own world. Yet writing it down is just another process to help solidify a new habit. Ego is ever present and managing its power in a modern world is more challenging than ever. Businesses chase new clients, individuals are focused on meeting new people and success in a digital world is often validated by a quantity metric that is only ever satisfied when the never-ending objective of “more” is achieved.

Picture the difference you and I could manifest if that effort and attention was instead pointed at what already existed. Businesses obsessed about serving their existing relationships, you and I obsessed about the people we love that already exist in our lives. On social media, we all just got busy serving the people that have already clicked a button to commit that they are interested in what you have to say.

Just imagine how much more you could achieve with what is already within your reach.

3. STOP WORRYING about others and focus on your own HABITS instead.

The comparison trap is real. And adding to our deep-rooted desire to see how we fare alongside others is the other sabotaging human trait of judgement. When the focus is external, you can only ever follow your inquisition with feelings of disappointment or worthlessness.

A great mentor once shared with me the wisdom that if you are to ever compare yourself to anyone, you must compare the whole of you, with the whole of them. An almost impossible task, yet the very attempt has you quickly realising that your own progress lies in your own habits and any shortcomings you have versus others are almost always countered by a significant benefit you have by alternative.

4. STOP referencing the PAST as evidence that controls your FUTURE.

There are very few things in life I am certain of and one of those few things is uncertainty. I feel confident that nothing stays the same and what was once true is not necessarily true today. Life to me is like water. It’s fluid and ever-changing, and our choices become the vessels that contain said water.

It’s easy to avoid new choices and create conflict by stating things like “you said…” and “last time” as articles of evidence to support today’s decision making. The tough part is accepting that a thought or feeling in the past, is nothing more than a momentary opinion. Opinions can change through experience and allowing yourself to evolve your own opinions based on new experiences is key to your own organic growth.

To change your reality, you must first change how you think.

5. STOP CELEBRATING the finish line and start working on the STEPS.

Jeez this drives me crazy. I see it all the time and fail to understand why so many people make this choice. Achieving big things is typically hard work, yet too many people celebrate the outcome of the thing they are working on before they have done the work and as such, remove the possibility of the true celebration later. Further challenge from this set of actions is that the euphoric feelings of an early celebration are soon replaced with an anxious reality of what now needs to be done, without the pull of the future victory celebration to help you go the distance.

I remember a conversation with two dear friends in a bar in Boston, where one of them shared the old saying “It’s the second mouse that gets the cheese”. Think on that for a second. The vivid reality of a baited trap and the knowledge that the first mouse is likely to lose its life, and the more patient one gets a risk-free snack is a metaphor that may instil a little extra patience in how quickly you proclaim your next victory.

From achieving life goals with my family, career and personally – it seems to have served me better to put my head down and work on what needs to get done and save the real celebrations for when the real milestones are achieved. This as opposed to reaching straight for social media the moment a new idea is considered - a new venture is launched - or some good news hits my inbox.

Sometimes the applause can help you go the distance. Other times it can be a giant distraction that prevents you reaching your desired outcome.

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Innovation Takes Confidence | Vinh Giang

By cmiadmin | Jan 29, 2016 | Comments Off

Innovation Takes Confidence | Vinh GiangVinh Giang Confidence Post

https://www.youtube.com/watch?v=eo-ZHYCr2-Q

 

See More From Vinh Here

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