Leverage your data and technology
In the industrial revolution, when they first brought automation to the cotton industry, the weavers got upset. They thought, this is our livelihoods here. But as it turns out, they didn't lose their jobs, their jobs changed. Rather than physical labor, their work now became keeping the machines running. As long as they did that, their productivity went up. In fact, 50 fold which meant the cost of cloth began to fall and people started buying more cloth. The total number of people employed in the cotton industry in America, between 1830 and 1900 didn't go down. It quadrupled.
Something similar as you may know, happened with ATMs. Everyone thought the ATM is going to destroy the job of the bank teller. Right? Yes, you didn't need as many tellers to open up a branch anymore, but this also meant it became cheaper to open up branches in many different formats. The job of the teller has changed. You need people who've got social skills, who can empathize, who can market and sell other products who can build relationships.
That's really the question we now need to face. It's not will technology destroy jobs. The question is, how do jobs need to change and in particular, how does our jobs as leaders of the community need to change? I believe we need to become algorithmic leaders. What I mean by that is that we need to become leaders for an algorithmic age. We need to develop a deep understanding of human complexity. This is how to empathize.
What is a good experience for our members or customers, how do we motivate people on our team? These are very human qualities that machines will never replace. There's not enough. We also need to take on some of the qualities of machines too. So we need to develop a flair for what I call computational thinking. Don't worry, we don't have to learn how to program. What this means is in the future, we need to approach making decisions and solving problems in a structured way that allows us to leverage data and technology to augment our capabilities. So something to be frightened of. This is how we're going to give ourselves cognitive superpowers.