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CMI Blog

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Do You Think Inward or Outward? - Ty Bennett

By cmiadmin | Apr 26, 2017 | Comments Off

It’s not about you – it’s about them!

  • The focus of an influencer is always on the audience.
  • If you are a speaker – it’s about the people listening to you.
  • If you are in sales – it’s about your customer or prospect.
  • If you are a leader – it’s about the people you are leading.
  • If you are a teacher – it’s about your students.
  • If you are a parent – it’s about your children

Almost everyone has this backwards. They think being influential means they need to become polished or powerful. Influence, though, is all about the audience. Be it an audience of one or one thousand. When it’s about them, they get it, and we grow in their eyes.

I think one of the keys to success is developing outward thinking.

By thinking out instead of in, by concentrating on others instead of on us, a tremendous transformation takes place. We go from inner directed to outer directed, from taker to giver, from self-centered to others-focused, from tightfisted to generous, from shortsighted to farsighted, from selfish to selfless. We begin to see and act on behalf of others’ needs ahead of our own; our thoughts are in terms of “we” instead of “me.”

My son Tanner is a great example to me of what it means to think outward. In our family he is described as a peacemaker, kind and everyone’s friend. Six years ago I wrote this about Tanner and it continues to describe him.

“My two-year-old, Tanner, loves his older sister Andie, who is four. He follows her around, copies her every action, wants what she wants, explores where she explores. I’ve noticed that every time I give Tanner a piece of gum, a cookie, fruit snacks, a drink, or a prize, he invariably asks for one for Andie. He does this instinctively, without hesitation and without thinking. Sometimes she’s not even there, but he’ll still ask for it, and then he will save it for her. It is an unspoken demonstration of outward thinking, of looking out for another. It’s the way we all should be.”

I try to live up to Tanner’s example and move my thinking from inward to outward.

As you develop outward thinking – you will develop better relationships, build a stronger reputation and grow your influence.

More from Ty Bennett!

Finding Inspiration Within - Cary Mullen

By cmiadmin | Apr 25, 2017 | Comments Off

Learn how Cary Mullen overcame a huge injury to pursue his skiing dreams.


Learn more about Cary!


Nanosatellites, global networks, and the new race for space - Mike Walsh

By cmiadmin | Apr 24, 2017 | Comments Off

Matt Pearson, along with Fleet’s other two co-founders, saw an opportunity to use nanosatellites to enable the world’s next industrial revolution, the connection of the estimated 75 billion devices set to come online over the next decade. Beginning in 2018, their plan is to launch more than 100 nanosatellites into space to create a free, global network. Just following a recent fundraising with Niki Scevak at Blackbird Ventures, Atlassian co-founder Mike Cannon-Brookes and other investors - I caught up with Matt in Sydney to talk about why the future of global communications is cheap, small and disposable.

Cary Mullen - NEW Fees and Info

By cmiadmin | Apr 21, 2017 | Comments Off
Cary's resort business ( Vivo Resorts) is growing by leaps and bounds!! He has led the team to quadruple their sales in the last 12 months. To achieve this, he taught his team the process that he used to become a World Cup Champion skier. His 5 Winning Secrets and this Winning Process are the key takeaways he will bring to your clients.
Cary is a very successful CEO running a multi-million dollar business...not only do your clients get a highly successful, award-winning athlete...they will hear from an active CEO whose business is fast changing and on a fabulous growth curve.
Cary's Fees:
USA: Keynote – Up to 60 minutes: $17,500 USD GROSS + $2,000 Travel Fee
PLUS up to 2 nights hotel; cmi arranges ground
Commission on $17,500 to bureau

CAN: Keynote – Up to 60 minutes: $17,500 CAD $ GROSS + $2,000 Travel Fee
PLUS up to 2 nights hotel; cmi arranges ground
Commission on $17,500 to bureau

To inquire about Cary's availability, email carybookings@cmispeakers.com

NEW Movie Trailer and Private Screenings - Yossi Ghinsberg

By cmiadmin | Apr 20, 2017 | Comments Off

Yossi Ghinsberg is now offering a private screening of the upcoming blockbuster movie Jungle starring Daniel Radcliffe, in conjunction with his presentations. To add a private screening for your event, the cost will be an additional $ 5k.

Watch the NEW trailer for Jungle here!

Accountable to Fire - Sam Silverstein

By cmiadmin | Apr 19, 2017 | Comments Off

Fox News let Bill O’Reilly go in the aftermath of harassment allegations. This is a decision to do what’s right, even at a financial cost. Fox News becomes accountable in that decision

Accountability doesn’t show up until a tough decision has to be made. Anyone can make the easy decision but when there is money at stake or market share or even additional work for everyone else it is easy to go down the slippery slope and not make the tough decision.

All of this comes on the heels of Roger Ailes, the founding head of Fox News, being let go last year because of sexual harassment charges. In letting Roger Ailes and Bill O’Reilly go they are saying that their culture matters. They are telling everyone at the organization that we don’t act like that around here. They are saying that they want their future to look different than their past.

Cultures don’t heal overnight, but making this decision is the start of something very positive. Fox News has the ability, if they do it right, to come back stronger. If they clearly identify their values, and then make sure that all decisions are based on those values, the culture will move from one of default to one of design. In the process they will create a positive place to work for everyone.

More from Sam Silverstein!

Goals vs Promises - Jason Hewlett

By cmiadmin | Apr 18, 2017 | Comments Off


More from Jason Hewlett!

The Promise United Airlines Never Made - Jason Hewlett

By cmiadmin | Apr 13, 2017 | Comments Off

Before passing my own judgments on what occurred with United Airlines and their incredible lack of customer safety, service, and offering of dignity to passengers from the recent debacle, I thought I’d better look it up on their web site first.

What does United Airlines truly stand for?

What is their Promise to the Customer?

I believe any of us truly wanted to give them the benefit of the doubt.

Yet here it is, in plain English, a screenshot from their web site and Mission Statement called Customer Commitment!

United Airlines Mission Statement – Where’s The Promise?

A Commitment is a strong word, but not as strong as a Promise kept.

2nd paragraph begins, “Our goal is to make every flight a positive experience for our customers.”


Hmmmm.  Looks like a really REALLY big miss on that goal.  Don’t think the Doc had a positive experience, United.

Time and time again on this blog I have asked, “Why set a GOAL when you can MAKE A PROMISE?”

Folks, goals are not strong enough.  I don’t care about your goals, I don’t care about your “commitment”, I only care about your promises.

Promise me you’ll give me the best deal.

Promise me you’ll get me to my destination.

Promise me you’ll treat me with respect and give me a positive experience in your care.

If I see one more Mission Statement with “this is our goal…” wording I’m going to lose it.

But as we’ve seen, United has lost it.  Lost credibility, lost money, lost customers.

A goal is something that can be moved, can be altered depending on circumstance, on feeling.  If I set a goal to hit a deadline it may or may not happen.  Even a commitment to do better isn’t you giving me your word.  But if you set a Promise to hit the deadline you’re going to deliver!

Change your words, change your outcome.   Goals are particulars, Promises are proclamations.

As we can see, this “Commitment” or “Goal” on their mission statement isn’t strong enough.

United Airlines, please create a Mission Statement we can believe, something that promises us you won’t rip us off airplanes in favor of getting seats for your employees.

What goals and commitments can you shift into promises in your business today?

Collaboration is Power - Vinh Giang

By cmiadmin | Apr 12, 2017 | Comments Off


More from Vinh Giang!

The Little Things Can Make A Big Difference - Ty Bennett

By cmiadmin | Apr 12, 2017 | Comments Off

On the slopes of Long’s Peak in Colorado lay the ruins of a gigantic tree. Naturalists tell us that it stood for some 400 years. It was a seedling when Columbus landed at San Salvador, and half grown when the Pilgrims settled at Plymouth. During the course of its long life, it was struck by lightning 14 times and the innumerable avalanches and storms of four centuries thundered past it. It survived them all. In the end, however, an army of beetles attacked the tree and leveled it to the ground. The insects ate their way throughout the bark and gradually destroyed the inner strength of the tree by their tiny, but incessant attacks. A forest giant which age had not withered, nor lightning blasted, nor storms subdued, fell at last before beetles so small that a man could crush them between his forefinger and his thumb.

Just as small combined efforts of beetles can destroy, so likewise can small investments of love, care and kindness have a building effect in our relationships and a major impact on the people we influence.

It’s the little things that make the biggest difference.

More from Ty Bennett!

Courage, resilience and photographing humanity - Mike Walsh

By cmiadmin | Apr 10, 2017 | Comments Off

I met David, many years ago, at a cafe on Bondi Beach. Originally from California, he had moved to Australia for work, and for the last 20 or so years, had made a name for himself as a fashion photographer, whose work had been featured in international editions of Vogue, Elle, Cosmopolitan, Style and Shape among others. Then, about eight years ago, everything changed when a friend was diagnosed with breast cancer. Soon after, David began The SCAR Project which documented survivors of breast cancer. Following this series, David continued to dedicate his work to capturing often unseen aspects of humanity, including The Unknown Soldier, The Alabama Project, Grief Camp, and Naked Ladies. Jay’s photography has been published in the New York Times, BBC, LIFE, Forbes, USA Today, and countless other publications throughout the world.

See more from Mike Walsh!

Life insurance, disrupted - Mike Walsh

By cmiadmin | Apr 05, 2017 | Comments Off

The old adage goes that life insurance is sold, not bought. The digital revolution has not only flipped that idea on its head, it now also challenges the way insurance products are designed and priced. The real action is yet to come. Insurance companies have always been data-driven, but in a new era of consumer genomics, that is no longer an easy path to tread.

Life insurance is a curious beast. The products are complex, the application and purchase process is time consuming and full of paperwork, and even once a policy is bought, it can live on a mainframe for 30 years with very little interaction between the insurer and the customer. Unfortunately for insurers, today's customers are conditioned to expect a very different level of service, even from them.

Think about it. If every aspect of your life, from shopping to entertainment, banking to travel, is seamlessly orchestrated and personalized for you based on your data and preferences, why would you bother with a complex product that relies on antiquated, paper-based forms and human agents twice your age?

No wonder that many consumers no longer really understand how life insurance works, or even how it should be prioritized among their other investments.

In fairness, transformation has not been easy for insurers. Government regulation, legacy technology platforms and decentralized, agent-based distribution channels have made controlling, let alone, changing the customer experience, a tricky proposition.

Haven Life is an interesting exception. They took a complex purchase process, which can take between 4-6 weeks, and made that happen entirely online in 20 minutes, without a medical exam. To achieve this, they worked with a traditional insurer, MassMutual, and designed the process from the ground up specifically for digital purchase and a direct distribution channel.

Haven Life is an impressive success story, but in some ways, the real story here is how traditional giants like MassMutual, saddled with legacy systems and regulatory oversight, can still find ways to innovate and experiment in their ecosystem.

A big part of creating a culture of experimentation, is openness to failure and adaption. One of MassMutual's most publicized projects was 'Society Of Grownups', an experience center designed in collaboration with IDEO, with the aim of providing a cool environment for Millennials to learn financial literacy. The storefront was eventually closed down, and plans to open ten more of them shelved, after leadership decided that digital channels were a more effective way to engage with that group.

Redesigning customer engagement channels is one challenge, but when it comes to data, probably the greatest disruption of all, won’t be just interfaces, but how the life insurance industry handles the rise of consumer genomics. Full genome sequencing has finally become affordable, falling from $10m ten years ago, to now $1000, and in the future, potentially as low as $100.

As a result, consumers face a troubling paradox. Do you provide your data to ensure more personal, relevant products, or do you now need to worry about providing too much information when, in the case of genetic predisposition to serious illness, it might open you up to the risk of discrimination and potentially being uninsurable?

Like many industries, 21st century life insurance companies need to reinvent themselves as algorithmic, data-driven platforms. Unlike most, however, they will need to do so, steadied by a strong moral compass, otherwise they may face entirely new kinds of unwelcome, regulatory disruption.

How Do I Add Value? - Ty Bennett

By cmiadmin | Apr 05, 2017 | Comments Off

As a leader, your job is to add value. Your team, your people, your customers, your investors, your friends and your family. Your job is to add value. Here are three questions that will help you do just that.

Question 1: Is what I am creating/contributing distinct?

Is your contribution different in a significant way? Is it adding value in a way that no one else has done? Does it stand out? Does it look and feel esthetically unique? Is it something that will impress people because it is coming from an angle that others haven’t thought of?

  • It’s not crazy or out there, but it is distinct and stands out.

Question 2: Is this my most excellent contribution?

Did you just throw it together or did you do a good job? Did you put in the time to prepare and give it your best effort? Did you make it look amazing and professional? Did you ask people questions in the preparation to make sure you added relevant value? Did you solicit sufficient feedback so that you are confident it will be well received?

  • When we strive for excellence, we put in the effort that pays off.

Question 3: Is there heart in here?

Did you approach it with a service mindset? Are you striving to help others or to make yourself look great? Is there emotion in this thing you have contributed? Will people feel your passion?

  • Part of the way we add value as leaders is to bring the flare, the inspiration, and the vibrancy that people are looking for

Why Not Having a Job in 5 Years is a Good Thing - Mike Walsh

By cmiadmin | Apr 04, 2017 | Comments Off


More from Mike Walsh!