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Envisioning the CU of the future with Mike Walsh

By cmiadmin | Sep 30, 2016 | Comments Off

It’s as much about culture as it’s about code,' says futurist Mike Walsh









How must a mid-21st century credit union differ from the credit union of today?

No real blueprint exists, Mike Walsh told attendees of the CUNA Technology Council Conference and CUNA Operations, Sales & Services Council Conference during his keynote address Wednesday in Las Vegas.

Read the full article on Cuna here

Fab Theft - Mike Walsh

By cmiadmin | Sep 29, 2016 | Comments Off

What if the best way to steal something in the future is just to print it?

1-67pbhtq843jnnc11xmkxegFab theft refers to the use of digital scanning and 3D printing to replicate copyrighted designs or patented objects — and it is happening already. On the infamous platform, ‘The Pirate Bay’, there is now an entire new section known as ‘physibles’. Nevertheless, despite the moral panic about 3D printing, the real risk of fab theft is not 3D printed guns or TSA keys, but the sustainability of copyright in a world where everything is available on demand.

Consumer 3D printing technology is rapidly evolving to the point where it’s no longer just a curiosity for hobbyists. Better quality scanners combined with higher resolution printers and more durable feedstock, are for the first time making both the commercialization and the criminalization of 3D printed objects viable.

A few weeks ago researchers at the University of Buffalo found a way to hack a 3D printer by measuring ‘leaked’ energy and acoustic waves that emanate from printers. They managed to program a smartphone’s built-in sensors to measure electromagnetic energy and acoustic waves, and in so doing, guess the location of the print nozzle when in action.

The easy availability of fab theft tools means that we are on the brink of an impending clash between copyright and the future.

For brands, there is fuzzy distinction between fan engagement and fab theft. In February 2013, HBO sent a cease-and-desist letter to Fernando Sosa asking him to stop selling his 3D printed iPhone dock that he based on the Iron Throne from TV series, Game of Thrones. Even though Sosa had designed the 3D model himself, HBO claimed it owned the rights to all images that appeared on the show.

The toy manufacturer Hasbro adopted a rather different strategy. Noticing the unexpected growth in a subculture of consumers modifying My Little Pony toys, they announced a partnership with the 3D printing platform Shapeways to provide licenses for consumers wanting to create their own fan art.

The fab thieves of the future, however, are less likely to be teenage hackers and fanboys than commercial 3D printers with the scale and quality to rapidly copy and re-distribute designer and high value items.

Today the obvious point of attack are new product prototypes printed internally in R&D labs. Tomorrow, when goods themselves are ‘streamed’ to consumers for printing at home, brands will need to find a way of securing the digital files while in transit. Authentise for example, have launched 3D Design Stream, an API for 3D marketplaces that, like Netflix or Spotify, streams designs directly to buyers’ printers for a single use.

It does make you wonder, though. How will streaming rather than selling physical products change the business of manufacturing?

See More from Mike!

Behind the Scenes of Vinh's American Trip

By cmiadmin | Sep 29, 2016 | Comments Off

Get a behind the scenes look at Vinh's American speaking trip!


More From Vinh Giang

Disruptive Technology is Reshaping Legal Market - Interview with Mike Walsh

By cmiadmin | Sep 28, 2016 | Comments Off

Whatever made you successful until now could also be the biggest threat to your future, warned the opening keynote speaker this week at ILTACON 2016.

“What’s happening now is the beginning of a new chapter in the tale of transformation,” said Mike Walsh, CEO of Tomorrow, a global consultancy on designing business for the 21st century, which advises leaders on how to thrive in an era of disruptive technological change. “If disruption set the stage for the reinvention of technology, then transformation is the journey we’re being called toward.”

In his keynote address, “Re-Imagining Legal Technology for the 21st Century,” Walsh challenged the ILTACON audience with three big ideas they can take home with them to assess how effectively they are transforming their organizations in light of the way that disruptive technology is reshaping the legal market.

Question #1: “How will the next generation influence the future we know?”

“The young children in our world today will be the first generation partially raised by artificial intelligence,” said Walsh. The implications for the future are widespread, but one of the more sobering realities for the legal community is that tomorrow’s workforce in our industry will be shaped by people for whom revolutionary technology such as Artificial Intelligence and Wearables will just be part of everyday life. “The most cutting-edge technologies today first found mass adoption through their use in toys,” said Walsh. “This is a wake-up call for anyone involved in professional services because we now need to re-imagine, redesign and re-invent our technology platforms. And we don’t have much time.”

Question #2: “How Will a 21st Century Law Firm Differ from a 20th Century One?”

Walsh noted that the most disruptive changes we’re likely to see in the legal industry will be led not by law firms themselves, but by their clients. In preparation for his ILTA keynote address, he interviewed Mary O’Carroll, Google’s head of legal operations. “I learned a lot from Mary about how Google has decided to try to re-invent the legal function,” said Walsh. “One thing I discovered is the power of machine learning to . . . allow internal clients to get answers to many routine transactional queries.” Walsh noted that Google is keenly interested in seeing their legal partners also embrace this movement toward automation of routine legal tasks. “Designing a 21st century law firm means building an organizational operating system that allows your people to thrive,” advised Walsh in his presentation slides. “Hire for agility, build more social workspaces, rethink your communications and use data to hack your culture.”

Question #3: “How Will AI, Algorithms and Automation Impact the Legal Profession?”

“The key challenge for any leader in the 21st century will be re-inventing themselves to manage in an environment of AI, automation and real-time data,” said Walsh. “Embracing the future means challenging everything we know to be true.” Walsh pointed to the example of DoNotPay, an AI “chatbot” that disputes parking tickets, which has overturned 160,000 fines in just a few months. “None of this is particularly good news for members of the legal profession because it’s showing how transformative the application of simple technology may be,” he said. But he encouraged ILTACON attendees to think less about whether algorithms and automation will replace lawyers and rather what a 21st century lawyer ought to look like. For example, explore how we might use real-time data and visualization tools, observe how new sources of data can create value in the future, and think about changes to clients’ decision-making process.

ILTACON attendees agreed that the new era of disruptive technologies in the legal space creates an opportunity for the creation of agile, innovative eDiscovery software tools that put litigation teams in a position to thrive. One example is Lexis DiscoveryIQ, a fully integrated enterprise eDiscovery software platform developed by LexisNexis and enhanced by Brainspace Corp. This new technology disrupts the traditional linear review model, from PreDiscovery to production, by rethinking the role of early case assessment and providing powerful analytics throughout the eDiscovery process.

ILTACON is a four-day educational conference that draws on the experience and success of professionals employing ever-changing technology within law firms and legal departments. Next week, we’ll recap highlights from one of the sessions that generated buzz about how future technology will affect litigation support functions.

More From Mike!

Litmus Test - Ty Bennett

By cmiadmin | Sep 28, 2016 | Comments Off

9-28Below are 12 questions you can ask yourself. They will help you to see whether your thinking is inward or outward, selfish or selfless. They are not designed to make you feel bad. Rather, they should help you stop and really analyze your thinking and your motives. Be honest with yourself. We can all improve our thinking. These questions will help you accurately assess where you are and in what areas you can improve.


  1.  In sales do you A) care more about the commission you make or B) more about the customer?
  2.  In leadership do you A) place blame or B) praise your people?
  3.  Do you A) feel threatened by the success of others or B) celebrate their triumphs?
  4.  In relationships do you A) try and change others or B) try to make yourself better?
  5.  In relationships do you A) want to win or B) do you want win-win?
  6.  When accidents happen do you A) respond with anger and annoyance or B) with care and concern?
  7.  When you’re part of a team, do you A) concentrate on what you can do to excel individually or B) on what you can do to help the team excel?
  8.  If you’re slicing a cake, do you A) give the largest piece to yourself or B) to your companion?
  9.  In defeat do you A) make excuses and alibis or B) give credit to your opponent?
  10.  In social settings do you befriend the loners and make people feel comfortable?
  11.  Do you give more compliments than you receive?
  12.  Do you keep score?

Mike Reiss on comedy, the Simpsons and the globalization of entertainment - Mike Walsh

By cmiadmin | Sep 26, 2016 | Comments Off

If you are a fan of animated comedy, chances are you have laughed at a joke written by Mike Reiss. Mike Reiss is the four-time Emmy award-winning producer, a 28 year veteran of ‘The Simpsons’ and has contributed to more than two dozen animated films — including four ‘Ice Age’ movies, two ‘Despicable Mes’, ‘The Lorax’, ‘Rio’, ‘Kung Fu Panda 3’, and ‘The Simpsons Movie’ – with a worldwide gross of $8 billion. He was the showrunner behind Season 4 of ‘The Simpsons’, which Entertainment Weekly called ‘the greatest season of the greatest show in history.’ Mike has also seventeen children’s books, including the best-seller ‘How Murray Saved Christmas’ and the award-winning ‘Late for School’. I caught up with Mike at his apartment in New York City to learn about the dark arts of writing comedy, the impact of the digital age on content, and why China and Latin America are such important export markets for entertainment.

Is death just a software problem? - Mike Walsh

By cmiadmin | Sep 22, 2016 | Comments Off

Life extension and Zuckerberg’s quest to end all disease

1-levmythwg4lfozddrundhqThis week Mark Zuckerberg and his wife Priscilla Chan revealed their plans to dedicate $3 billion to leverage artificial intelligence and other disruptive technologies to solve a seemingly impossible challenge. ‘Can we cure, prevent or manage all disease by the end of this century?’ asked Zuckerberg. He is not the first billionaire to wonder whether technology can extend and preserve life, but maybe one of the few willing to undertake it on behalf of others.

Currently the oldest verified human life span was that of Jeanne Calment. She was born in France in 1875 and died in 1997. The scale of change she must have witnessed over her lifetime is hard to fathom. She described Vincent van Gogh as “dirty, badly dressed and disagreeable” — she had met him at the age of 13 after he had come to her father’s shop to buy paints.

In 2008, I was invited to give a talk at Tim O’Reilly’s Emerging Technology Conference. It was a wonderful meeting of alpha geeks and tech luminaries like Jeff Bezos. I asked the conference chair, Brady Forrest, what he thought the next big wave of disruption would be. He pointed at Bezos and said that it was not well known that groups of wealthy tech billionaires were secretly investing millions into life extension labs. At some point we would notice that these guys weren’t actually dying when they should, and the secret would be out.

I didn’t entirely believe him at the time, but it turns out he was probably right. In 2013, Google funded the health startup Calico, a research facility focused on longevity, with Arthur Levinson, chairman of Genetech, as the CEO. Calico has since partnered with AbbVie, a biopharmaceutical company with a view to potentially co-investing up to $1.5 billion in the project. Russian tech billionaire Dmitry Itskov has also funded his own longevity center, while a number of wealthy individuals have signed up for the Alcor Life Extension Foundation’s cryogenic suspension service to preserve their bodies upon death.

One of the driving ideas behind current life extension research is that aging is not necessarily inevitable, and that the human body is more like a machine that simply lacks the programming manual needed for repair. Cornelia Bargmann, for example, an American neurobiologist who will be in charge of Zuckerberg’s initiative, plans to create a ‘cell atlas’, that maps the locations, types and molecular properties of the cells controlling the body’s major organs.

From this perspective, you can think of genetics as the software that drives our physical hardware, and in the future, gene therapy, 3D printing using stem cells, cloned organs, and the use of medical nanobots may allow us to not only patch the code, but repair broken components.

The technology is still elusive. A nanobot for example, would need to be tiny enough to squeeze through the narrowest capillaries in the human body in order to work like an artificial mechanical white cell, seeking out unwanted bacteria, viruses, or fungi in the bloodstream.

Where there is money, progress will be made — but it does raise an interesting question for our future. If the world’s wealthiest 1% were able to live an additional 50 years, what potential social and economic impacts might this have on the other 99%?

More from Mike!

Virtual reality, the history of pinball and why sex robots won't save the Singularity - Mike Walsh

By cmiadmin | Sep 20, 2016 | Comments Off

I met Seth at this secret, underground gathering of thinkers in New York, known as ‘The Influencers’ where he was giving a disturbingly funny talk entitled ‘you can tell a lot about a man by the sex bot he makes for himself.’ Seth Porges is a journalist covering a wide range of topics from pop culture to emerging technologies. He has written for everyone from TechCrunch to Maxim, and is a regular commentator on numerous televisions shows on the National Geographic, Discovery and History channels. I probably should have asked him about the reference in his Wikipedia profile about his work as a test pilot on the maiden voyage of an experimental pulse jet-powered carousel, but we ran out of time talking about why pinball was once a moral hazard in New York City, the challenges of translating social interactions in virtual reality and the future of robotics.

See More from Mike!

It's Not About You - Ty Bennett

By cmiadmin | Sep 20, 2016 | Comments Off

9-20-1-300x206It’s not about you – it’s about them!
The focus of an influencer is always on the audience.
If you are a speaker – it’s about the people listening to you.
If you are in sales – it’s about your customer or prospect.
If you are a leader – it’s about the people you are leading.
If you are a teacher – it’s about your students.
If you are a parent – it’s about your children

Almost everyone has this backwards. They think being influential means they need to become polished or powerful. Influence, though, is all about the audience. Be it an audience of one or one thousand. When it’s about them, they get it, and we grow in their eyes.

By thinking out instead of in, by concentrating on others instead of on us, a tremendous transformation takes place. We go from inner directed to outer directed, from taker to giver, from self-centered to others-focused, from tightfisted to generous, from shortsighted to farsighted, from selfish to selfless. We begin to see and act on behalf of others’ needs ahead of our own; our thoughts are in terms of “we” instead of “me.”

See More from Ty!

People Do Business With People They Know, Like, Trust and Value - Ty Bennett

By cmiadmin | Sep 19, 2016 | Comments Off

Ty Bennett Promo Video ShotThere’s a fundamental rule of business that states: “People do business with people they know, like and trust.” We’ve all heard that, and even repeated it, but ultimately it is wrong.

Ok, maybe wrong is not the right word. But the rule is incomplete. The truth is, people do business with people they know, like, trust and VALUE.

Honesty and likeability are important, but if people don’t see you as valuable, they will never do business with you. If you don’t come across as professional, knowledgeable, and credible with the right skill set to get the job done, you will never be as influential and successful as you would like.

So what do we do about it? How do we make ourselves more valuable? By constantly developing our knowledge, our skills and continually striving to get better. The fundamental rule of Business should read: “People do business
with people they know, like, trust and value”

Reputation is your track record. It is confidence in character and capability over time. Henry Ford said, “You can’t build a reputation on what you are going to do,” so reputation only comes after you make the investment. Lasting influence is built and sustained by reputation. People can be influential in a given situation, or for a temporary period of time, but lasting influence is based in reputation. That is why it is so important to guard your reputation, cultivate your reputation, and be a person of character and ever-increasing capability.

See More from Ty!

The company with no secrets - Mike Walsh

By cmiadmin | Sep 15, 2016 | Comments Off

Does radical transparency work, or is it just a culture gimmick?

Some of the b1-0sgbkbljrg0x5w39pp28ugiggest sources of stress inside organizations are secrets. When a new boss is appointed, merger talks begin or layoffs are rumored, everyone goes into threat response mode. Personal survival is paramount, and people lose focus and stop creating valuable work.

Some companies are seeking to address this issue by making as much information available as is legally possible. The social media startup Buffer for example, publishes a report every month detailing the growth in its user base, revenue and total cash position. It publishes how much is paid to its workers and how it calculates those numbers. Strangely, rather than deterring employees, this approach has actually led to more job applications.

When I interviewed Brian Halligan, the CEO of Hubspot, he told me the story of how a few years into starting his business he had joined a group of CEOs who met regularly in Boston. At one particular meeting, the topic was culture. Brian had gone to the session thinking that the subject was a complete waste of time, until he sat next to the CEO of iRobot — who was not only brilliant but read him the riot act on culture. That same week, Hubspot surveyed their employees, and discovered that only half of them really liked working there. At that point he and his team decided to study the issue intensely. Their key assumption was that if the way people work and live had changed, the way they led and organized people also had to adapt.

Brian quickly realized that the real issue was transparency. Secrets created politics, especially in fast growing companies. He wanted his employees to trust him, and for him to be able to implicitly trust them too. They started sharing more information. They posted the notes from boardroom meetings on the wiki. They adopted a single policy of “use good judgment”. Employees could submit questions, which would be handled at the company meeting.

In Brian’s words, they had their toughest employees monitor the founders at this session, to make sure that none of them got let off the hook. And yet, ironically enough, it was similar attempts to get off the hook that recently got Hubspot in trouble, their CMO fired, and an FBI investigation triggered by alleged attempts to hush the bestselling book, ‘Disrupted’ by former employee Dan Lyons.

Extreme disclosure is not for everyone, especially when it comes at the price of surveillance. At $150 billion hedge fund, Bridgewater Associates, the firm has a policy of taping all meetings. A recent complaint by a former employee described the environment of constant video surveillance as a ‘cauldron of fear and intimidation’. According to the report by the NYT, recordings of controversial meetings were frequently archived and later shown to employees as part of the company’s policy of learning from mistakes.

Secrets can be powerful. They can protect the vulnerable, keep competitors at bay, and safeguard national interests. But they can also breed mistrust and in companies, divert energy from more productive pursuits.

So as you weigh up the design of your own culture — ask yourself, how much time do the people in your business spend worrying about their own survival rather than the survival of your business?

How Love Can Make You Millions - Tim Sanders

By cmiadmin | Sep 13, 2016 | Comments Off


Listen to Tim's newest podcast interview all about his speaking, books, history, philosophy and "How Love Can Make You Millions".


[audio mp3="http://cmispeakers.com/wp-content/uploads/2016/09/DD013-How-Love-Can-Make-You-Billions-with-Tim-Sanders-2-1.mp3"][/audio]


Learn More about Tim Sanders!

Roy Horan on mindfulness, martial arts and hacking creativity - Mike Walsh

By cmiadmin | Sep 12, 2016 | Comments Off

When Roy walked into my apartment in Hong Kong. it felt like I was about to get a spirited lesson from the blind sensei Stick, from the comic series Daredevil. I had grown up watching Roy as a kid, playing characters in the Bruce Lee and Jackie Chain Kung Fu movies I loved. Since retiring from film, Roy has gone on to become a global expert in creativity and innovation, founding Innovea, a company specializing in high performance and well-being for both business and education sectors. Roy also teaches as an assistant professor at the Hong Kong Polytechnic University’s School of Design where he focuses on creative and higher order thinking as both a teacher and researcher. In this podcast episode, we shared a fascinating discussion on the power of meditation and mindfulness, and its links to creativity and break-through thinking.

Learn More about Mike!

What if the next Jony Ive was an algorithm? - Mike Walsh

By cmiadmin | Sep 08, 2016 | Comments Off

Computational design and the automation of creativity

1-0dpwx7mdok98y-4k4etlsgNow that robots look like they are in fact serious about taking some of our jobs, us humans can at least reassure ourselves that we are better at creative tasks like design. But is that, in fact true?

Consider the new iPhone 7. It is thinner, faster, has a better camera and water resistance, and (wait for it) comes in a new color — but arguably, Apple’s reductionist and predictable approach to device evolution, now means that an algorithm could potentially optimize the next iPhone as well, if not better, than a mythical designer like Jony Ive.

Machines excel at design challenges when the problem is essentially one of managing trade-offs. Known as computational design, algorithms can generate optimal solutions based on certain parameters. A very useful approach, it turns out, if you want to design something like a building.

Consider Seattle-based architecture firm, NBBJ, for example. They have designed workspaces for some of the world’s biggest technology brands — Google and Amazon in the US, and Alipay and Tencent in China. Unlike a traditional design firm, NBBJ uses algorithms and computer models to simulate how a building’s occupants will actually use a space. Their software links geometry with data to address specific problems such as the kinds of views available from different offices, and the best way to foster collaboration through visible sight lines.

According to Paul Audsley, who is NBBJ’s Director of Design Technology, design computation allows the development of “intelligent, flexible building models that provide instant visual feedback along with key supporting data to help us ‘prove’ our design concepts at the earliest possible stages.”

AI won’t replace human designers completely, but it will demand new skills and a mindset capable of mastering algorithmic creativity. Whether it is a car, a chair or a HVAC system — future designers will leverage software to run through thousands of simulations before selecting a final solution.

Software makers are already experimenting with data-driven tools. Autodesk for example, have set up a research division called ‘Project Dreamcatcher’ to create a goal-directed design system. The system will allow designers to set certain parameters — such as material type and performance criteria — before evolutionary algorithms on a Cloud platform are given the opportunity to create thousands of valid design options and recommend the best-performing versions for further consideration.

Computational approaches to design have the potential to introduce truly disruptive ideas into our daily lives. If eliminating an iPhone headphone jack seemed crazy to you until this week, then you might also consider what other assumptions about our products, unimaginable to us now, are just an algorithmic permutation away from becoming a reality?

Read More about Mike!

Upgrade your Teamwork to Human Synergy - Robyn Benincasa

By cmiadmin | Sep 08, 2016 | Comments Off

Win as ONE: The 8 Essential Elements of Human Synergy

dir-eb-robyn-quiz-sept-6-topWhether your “team” is your entire company, your specific functional group, your sales team or even your family, the truth remains the same. There are 8 essential elements that create real human synergy: A Supersized version of “teamwork” that says were not just walking side by side toward a common goal, were literally better, stronger and faster together in pursuit of our goals than any individual could ever be alone. This Teambuilder Test​ will help you map your areas of strength and your real areas of opportunity when it comes to each essential element of human synergy, and the resulting analysis will give you the tools to inspire your world class team to adapt, overcome, and win as one!

Take the Test Now!

Give 100%, 100% of The Time - Ty Bennett

By cmiadmin | Sep 07, 2016 | Comments Off

9-7Do you give 100% at work, at school, and at home? Some people probably think of giving 100% this way: 12% for Monday, 23% for Tuesday, 40% for Wednesday, 20% for Thursday, 5% for Friday = 100%. Too many people coast through life, only doing what is required to get by. Giving 100%, 100% of the time is the effort required to stop getting by and start getting ahead. It is the difference between playing not to lose and playing to win. Living by design and not default. Giving 100% will separate you from the rest. It will build your integrity and your results.

John Wooden was one of the greatest basketball coaches of all time. His ten NCAA national championships in a 12-year period while at UCLA are unmatched by any other college basketball coach. John used to tell his players, “Give 100% today, because you can’t make up for it by giving 110% tomorrow. You don’t have 110%, you only have 100%, and that’s what I want from you right now.”

Giving 100%, 100% of the time builds a reputation of dependability.

It allows you to build your character and your capacity. It is an investment in integrity that will transform your results. Patricia Aburdene, author of “Megatrends 2010” said, “Transcendent values like trust and integrity, literally translate into revenue, profits and prosperity.”

Give 100%, 100% of the time and you will gain respect and a reputation for getting things done.

See More from Ty Bennett

Vinh Giang - Achieving Perfection Through Imperfection

By cmiadmin | Sep 06, 2016 | Comments Off

"If you want to be perfect, you have to be willing to go down the path of imperfection" - Vinh

Learn More about Vinh!

Robyn Benincasa & Mike Walsh on performance, synergy what it takes to be a world champion adventure racer

By cmiadmin | Sep 06, 2016 | Comments Off

Talking to Robyn Benincasa about performance - a world champion adventure racer, a CNN hero and a full time firefighter - was a bit like interviewing Sarah O’Connor about her thoughts on Judgement Day. Robyn is the ultimate adventure addict. She holds three Guinness World Records for distance paddling, and has competed in the extreme sport of adventure racing from the jungles of Borneo to the Himalayan peaks of Tibet, the rivers of Fiji to the rainforests of Ecuador and the desert of Namibia. These experiences have given her a unique perspective on what it takes to build successful teams, and what leaders need to become, if they want to inspire commitment rather than simply securing compliance.

Learn more about Robyn here!

ILTA Keynote - Mike Walsh

By cmiadmin | Sep 01, 2016 | Comments Off

This year, a central theme at ILTACON is ‘change’. How to accept that change is happening, how to cope with it, and what to expect from the waves of change washing over the technology landscape in legal services.

To that end, the keynote was delivered by Mike Walsh, a futurist who brings an eye-opening view of the future into focus. A key insight for me: the future (which is very near) will be different in ways we cannot easily envision, so seek ‘outsiders’ to learn about their vision of the world (from the 5 year old playing with an smart-phone to the college intern multi-tasking between Facebook, texting, and assembling those binders for the partner meeting….

A few key take-aways for me:

> ‘When you hire someone fresh out of college, ask what they find most strange about the way your teams work, make decisions and communicate’. It often takes someone with a fresh view, to accurately compare the habits in your firm to the habits that already exist in the brave new world.

> The future will be driven by real-time data. And lots of it. This is perhaps the single most important understanding of our futures that I can think of. This data will be consumed by AI platforms and humans and will transform organizations from the ground-up, dramatically changing how we make decisions.

> ‘Hire for agility’. You can train someone to do most tasks in a job, but the skill of being able to react quickly to new information is more innate.

The entire keynote presentation is available for download. Just visit http://www.mike-walsh.com/go and ask Mike for a copy of his ILTA Keynote presentation. Its essential reading for everyone from your managing partner to HR to the Manager of Secretarial Services.

See More from Mike!