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The Future Workplace by Mike Walsh

By Mike Walsh | Jul 12, 2021 | Comments Off

"The pandemic has accelerated the forces of digital transformation, making it more critical than ever to embrace new ways of working and a data-driven approach to decision making."

Should we stay, or should we go? The post-pandemic return to work is fast becoming a controversial and complex issue for leaders to navigate. Everyone has an opinion on the issue. Some are desperate to escape months of Zoom fatigue, while others see little point in commuting for an hour to simply sit in front of another screen. If that seems like a tough choice, it is because it is a false one. The real issue is not remote vs. office work - it is how do we reinvent the workplace for a new era of AI-powered competition?

The real lesson of the pandemic was not that we could run meetings remotely, but rather that the key to our survival was embracing the hard science of digital transformation. When everything turned upside down in early 2020, demand spiked, supply chains splintered, and business processes shattered. The organizations that made it through the crisis did so because they rapidly deployed AI, algorithms, and automation to handle the harsh new operating environment. That worked then, but now, something more is required.

We face a new set of challenges. Implementing automation alone will not be enough to deliver the kind of creative solutions required to reshape industries. Nor will letting people continue working from home be enough to reboot conservative and traditional corporate cultures.

We are about to discover that remote work was just the beginning of a much bigger revolution that is set to reshape the future of all organizations. Rapid shifts in technology, customer needs, and competitor dynamics are a prescription for a more agile, adaptive, and resilient type of firm capable of integrating not only cutting-edge technologies but also embracing a new generation of talent as well.

The pandemic has accelerated the forces of digital transformation, making it more critical than ever to embrace new ways of working and a data-driven approach to decision making. Every workplace in the future will be powered by data. Whether it be how we engage and evaluate our talent, how we automate our processes, or even how we make decisions as leaders - the ability to effectively leverage AI, automation, and algorithms will be at the heart of any 21st-century business.

While many fear imminent change, a bigger opportunity awaits. The question is not whether AI will eliminate jobs, but rather: how will it change them? The leaders of the future need to embrace an entirely new set of skills, capabilities, and mindsets in order to be successful.
 

 

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Three Things Leaders Must Know about Automation by Mike Walsh

By Mike Walsh | Jun 14, 2021 | Comments Off

The real question is: how do we make sure the future of work fits the world we want to live in?

Futurist and best-selling author of The Algorithmic Leader, Mike Walsh explains that there are three things leaders need to know about automation:

1. Automation redefines the capabilities of your workforce
Rather than replacing people, automation offers the chance to reimagine work roles. When a lawyer uses AI to read trust documents and contracts, or a financial advisor leverages an algorithm to create a personalized financial plan - they haven't made themselves obsolete. Quite the contrary. They have merely shifted the boundary of what human-shaped work should be. Enhancing capabilities through better tools rather than squeezing more effort out of your workforce - is the most sustainable way of achieving productivity gains.

2. There is a difference between complexity and ambiguity
Organizations are decision-making machines, but not all decisions are born equal. Some decisions are complex but inherently suitable for automation because they follow well-defined rules. Other decisions may appear simple but involve a high degree of ambiguity that requires human judgment. In this video, I discuss the difference between 1st, 2nd, and 3rd order decisions - and the role that AI and automation can play in each.

3. Automation is the start, not the endpoint of your journey
Deterministic automation is a powerful tool in getting your digital transformation started. The exercise of mapping your processes, linking your enterprise systems, and unlocking more insights about your operations will not only increase your internal clock speed, it will provide contextual data for more sophisticated machine learning tools to optimize and enhance your business. By all means, go for the quick wins offered by automation, but don't stop short of the real prize that comes with reinventing yourself as an AI-powered organization.

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