Lior Arussy’s article about “When & Why to Part Ways With a Customer” has been featured by both Harvard Business Review and Inc. The article gives some helpful tips on how to avoid being bullied by those negative customers that we all have. Lior also speaks to the importance of empowering your employees by giving them the tools to deal with customers who will not be pleased, and reminds readers that the customer is not always king.
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To learn more about Lior or read more of his insightful articles visit his page here