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Organizational Development

"A planned, organization-wide effort to increase an organization's effectiveness and viability."

Customer-Centric Transformation – The Blueprint to Execution and Profitability

:: Keynote by Lior Arussy

In this competitive environment, operational excellence is no longer sufficient. For years you have established product-centric processes, behaviors and capabilities – now it is time for customer-centricity.

Delight or Sell - Customer Experience as a Competitive Advantage

:: Keynote by Lior Arussy

Why do winning companies enjoy huge loyalty and healthy profits without the need to advertise, while others constantly need to discount and increase their sales and marketing costs? The answer: the winners don’t ‘sell’; they delight their customers over and over and over again.

Movenbank and the Reboot of Banking

:: Keynote by Brett King

Movenbank is a revolutionary new bank that will launch in 2012.

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