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The Big Shift: How Customer Behavior & Technology will Change the Future of Retail Financial Service

:: Keynote by Brett King

Ten years ago, no one could have predicted that 90 per cent of daily transactions would be electronic, that Internet banking would provide more revenue than branches, that social media would drive your brand, and that growth in mobile banking would be the final nail in the coffin for the dominance of branch banking. Brett King explains:

•  Why customer behavior is so rapidly changing, including the four phases of disruptive change
•  How branches must evolve
•  Why checks are rapidly disappearing and cash is next
•  Why your mobile phone will replace your wallet in the next 2-3 years
•  How financial institutions must reinvent themselves or become irrelevant

Brett King has appeared on Bloomberg TV, CNBC, been featured in the Financial Times, Washington Post, and has spoken at events for Google, Oracle, plus some of the world’s biggest banks and corporations - explaining "The Big Shift."

Keynote Topics Covered: Growing Your Business :: Consumer Behavior :: Customer Experience Management (CEM) :: Future Trends in the Workplace :: Leadership :: Social Media :: Growing Your People :: Change :: Talent Management :: Sales Growth :: Innovation :

See Why Customers Love Brett King