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Exceptional or Nothing - The New Performance Standard

:: Keynote by Lior Arussy

Lior Arussy conducted a multi-year study with 30,000 participants to determine the obstacles to excellence performance; he asked questions like: Do you aspire to deliver excellence? Do you believe you deliver it already? Do you know how to?

His book, Excellence Every Day (2009), reveals their answers. "Understanding excellence and how to deliver it is at the heart of the matter. We have been captivated by misconceptions and faulty logic that is encapsulated in what I call "The Excellence Myth." The myth presents a paradox: It is precisely the traditional definition of excellence that stops us from achieving our capacity for excellence. Instead of inspiring us to reach our full potential, The Excellence Myth debilitates us, permitting us to accept something less." (excerpted from Excellence Every Day)

In this interactive session participants will discover

• The reasons organizations fail to deliver excellence
• “The Excellence Myth”™ that stops organizations from reaching their highest level of performance
• How to redefine excellence and set a new performance standard
• The blueprint to personal, managerial and organizational excellence 
• How to focus the organization on delivering excellence everyday in every activity

This presentation assists organizations to maximize performance of your most critical assets - your people.

Lior Arussy is a passionate professional who helps companies deliver exceptional experiences in everyday customer contacts. Named “Influential Leader” by CRM Magazine, Arussy is the Founder of Strativity Group, a consulting firm dedicated to customer centric transformation.

Keynote Topics Covered: Growing Your Business :: Customer Experience Management (CEM) :: Leadership :: Organizational Development :: Growing Your People :: Change :: Employee Engagement :: Human Resources :: Performance Improvement :: Talent Management :: Sales Growth :: Innovation :: Management :: Sales Leadership :

See Why Customers Love Lior Arussy