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Delight or Sell - Customer Experience as a Competitive Advantage

:: Keynote by Lior Arussy

In a customer empowered era, an exceptional experience is key to differentiation and profitability.  We are all customers.  We know what feels right and what feels wrong.  More importantly, we know what is great and what is not.  

In his “tough love” vintage style, Lior Arussy will challenge you to stop boring your customers and start giving them an exceptional experience.  

Topics covered during this presentation:

• The art and science of memories
• Meeting customer expectations is risky
• The foundation of customer experience strategy
• Principles of customer experience innovation
• Critical success factors to customer experience transformation
• Managing employee and customer choices
• The economics of customer experience

Author of five books including Customer Experience Strategy (2010), Lior Arussy will show your audience how to stop being boring and how to give exceptional customer experiences.

Lior Arussy is a passionate professional who helps companies deliver exceptional experiences in everyday customer contacts. Named “Influential Leader” by CRM Magazine, Arussy is the Founder of Strativity Group, a consulting firm dedicated to customer centric transformation.

Keynote Topics Covered: Growing Your Business :: Customer Experience Management (CEM) :: Leadership :: Organizational Development :: Growing Your People :: Change :: Employee Engagement :: Performance Improvement :: Talent Management :: Sales Growth :: Innovation :: Management :: Sales Leadership :

See Why Customers Love Lior Arussy