Home :: Keynote Speakers :: Lior Arussy

Lior Arussy Videos

Lior Arussy on stage: researched, thought leader, passionate, challenges conventional thinking. Today's leading consultant on customer experience management and former head of the internet security division for Hewlett Packard, Arussy's presentations make audiences think differently about customer experience and more importantly, they are ready to go to work to wow their customers.

Stop Cynicism At Your Company. Cynicism Kills.

Cynicism Kills customer experience, brand pride, growth, profits, employee motivation, and engagement. Regular cynicism may result in organizational demise. It is likely that half of your colleagues are cynics and feel some level of disengagement.

Lior Arussy - How to Build Brand Performance

Speaking to the banking industry in Brazil, Lior Arussy talks about how to measure your brand performance in the moment of truth...when your employee and customer first come together. Arussy's presentations are full of refreshingly practical advice for creating 'wow' experiences for your customers, aligning all departments towards customer centricity and being exceptionally relevant to your customers' needs.

Lior Arussy - The Biggest Challenge of Customer Experience

Talking to the banking industry in Brazil, Lior Arussy explains why meeting your customer's expectations is boring them. Based on his corporate experience where he grew HP's business by 50% per quarter for 3 consecutive years along with the last 10 years of consulting with top brand companies worldwide, Arussy brings valuable insight, fact-filled research and amusing anecdotes to every presentation.

Lior Arussy - Customer Experience and Customer Retention

Recognized by ABC News, The Wall Street Journal, Financial Times, The Times of London and Gartner as one of the world's leading authorities on customer experience management and customer centricity transformation, Lior Arussy has developed a strategic framework to transform organizations from product to customer-centricity while increasing their profitability through differentiation.