Keynote Speakers

Brett King
Best Selling Author of BANK 2.0

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Brett King Profile

Best selling author of the groundbreaking book BANK 2.0, Brett King is the founder of the first direct mobile bank in the US and UK (Movenbank) and a strategic advisor to the world’s leading financial services organizations. He is an International Judge for the GSMA Global Mobile Awards, the Asian Banker Retail Excellence Awards and for the MiddleEast Business Achievement Awards.

A global thought leader in financial services and customer experience, King is a sought after expert on innovation, technology disruption, customer experience and channel distribution strategy. He publishes regularly in his role as industry advisor on The Huffington Post, Internet Evolution, FinExtra and his personal blog Banking4Tomorrow.com. He has recently been featured on Bloomberg TV, BBC, CNBC, Wall Street Journal, Financial Times, The Economist.

King also a runs a niche strategic advisory firm, User Strategy. Previously, he led the Asia division for Modem Media/Digitas (part of the Publicis group) managing revenues in excess of $10m per year and a 100 to 150 staffpersons. King was also the Director of e-Business for Deloitte Consulting with service line responsibilities in the technology integration arena across the Asia region, particularly within the financial services practice. He is working with global banks like HSBC, BMO, TD and RBS as a strategic advisor, and also provides thought leadership to leading service organizations like Sapient, WiPro, Oracle and Microsoft.

Specialties:

  • The Future of Banking
  • Banking and Finance Sector
  • Executive and Professional Development
  • Channel Optimization and Prioritization
  • HCI, Usability
  • Making Money for His Clients

“Brett does a fantastic job of highlighting the opportunities created and risks associated with these emerging trends. He breaks these trends down into easy to follow and very actionable steps. EVERY bank exec needs to hear him speak.” Shawn Ward, Founder - Geezeo

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Workshop 1: Building The Compelling Customer Journey

Customers are changing the way they interact in the financial services and payments space. The journey and engagementcustomers have with a bank, or with a payments provider over the next 3-5 years, will be very different from banking historically.  Looking at emerging scenarios based on the impact of new technologies like tablets, NFC and social media, King will facilitate a discussion that looks at the integration of the different players and technologies into a future state where acquisition and revenue engagement works very differently. 

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Workshop 2: Creating the Conversation

In this workshop, King explores some key case studies illustrating the challenges of operating in the open, transparent world of social media. From the case of Ann Minch taking on Bank of America and winning, the #fails of Twitter, the introduction of social-driven search and the demands of the always-on consumer, King reviews scenarios the bank of today faces.  The workshop explores the organization structure, tools and approaches required not just to market in the SM space, but more importantly, to drive the conversation.

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Workshop 3: The Retail Banking Roadmap

Designed specifically for in-house strategy workshops for executive teams of a retail bank, this brainstorms the key elements of success and priorities over the next 2-3 years.  By using scenario-based planning, the BANK 2.0 project roadmap,  best-practice benchmarks, and interactive discussion around your bank’s customer base, market, region and strategy, King works to help the executive team evaluate the priorities behind customer engagement in a multi-channel environment.

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